Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.


OneDrive is Microsoft's online solution for storing, backing up, and sharing files, allowing easy access to files from any computer or mobile device.

AVAILABLE TO: Faculty | Students | Staff

FUNDED BY: University

OneDrive is a convenient cloud storage solution if you use other Microsoft Office 365 apps, such as Exchange. With OneDrive you can:

  • Access and edit your files on all your devices
  • Keep your files protected in the cloud
  • Share documents or photos and collaborate in Office
  • Quickly organize and find things that matter
  • Track history of a document, restore a previous version, and compare versions
  • View and create files and folders and upload folders from your computer into your OneDrive space


OneDrive requires an active Microsoft account linked to your UIC account.

For the best experience on the OneDrive website, we recommend using the latest version of Edge, Internet Explorer, Chrome, Firefox, or Safari. Learn more about OneDrive systems requirements in the Microsoft Support page.

Service Level Agreement

Service Request Fulfillment Time Provisioned nightly at 5:00am
Incident Resolution Time Local Incident resolution time, 2 business days. Vendor, 1 business day
Service Availability 24x7
Maintenance Window(s) Tuesday nights from 10:00pm to 5:00am. Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)