Blackboard Collaborate

Blackboard Collaborate is a web conferencing system that facilitates real-time online teaching and learning. Blackboard Collaborate is available to all UIC Blackboard users. Instructors and TAs can create individual (and repeat) web conferencing sessions on their own without requesting a session to be created or activated. All session links and recordings are located under Course Tools > Blackboard Collaborate.

AVAILABLE TO: Faculty | Students | Staff

FUNDED BY: University

  • Audio communication via a microphone, headset, or telephone
  • Video communication via webcam
  • Application and desktop sharing with participants
  • Group collaboration of whiteboard space
  • Moderated chat functionality
  • Participants can raise hand, indicate yes or no, participate in polling activities, etc.
  • Instructors can create and manage their web conferences directly
  • Guest speakers can join and lead sessions by using a public link
  • Recordings of sessions are archived

Applicability

Blackboard Collaborate sessions can also be made available for public attendance.

Requirements

For users who wish to participate with audio, their system must have a sound card, speakers, and a microphone. For users that want to share video, they must have a webcam installed on their system. Users who wish to participate in conferences who do not have these peripherals installed on their systems can still communicate during a collaboration session through the use of the text chat tool.

LTS Support Office

806 South Halsted Street, Lecture Center E, room E112, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days unless escalation to the vendor is required
Service Availability 24x7
Maintenance Window(s) Weekly maintenance window: Friday, 1:00am - 5:00am. Approved ACCC maintenance window(s). Occasionally major upgrades take place outside of this window, which are always communicated to the campus.
Service Notification Channel(s) ACCC News and Alerts, BB News and Alerts (Blackboard Login Page), BB Administrator direct email to BB users.
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte