Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Google Meet

Google Meet is part of Google’s G Suite for Education core tools. Before using Meet, users need to create a G Suite UIC account. Users can start a chat conversation, video call, or phone call using Wi-Fi with up to 250 people at a time. Meet sessions sync automatically across devices. Meet sessions started on a computer, can be continued on another device, such as a phone, for example.

AVAILABLE TO: Faculty | Students | Staff

FUNDED BY: University

  • Start a video chat with one person or a group
  • Call a phone from your computer using Wi-Fi or data
  • Draw or doodle
  • Use emojis
  • Use pictures (or GIFs)
  • Manage your Circles to quickly launch calls
  • Schedule your Meet appointment
  • Collaborate via Meet and Google Docs
  • Watch YouTube videos with others
  • Select your settings for communications with that specific user, such as notifications, Meet history, and blocking users
  • Change the given bandwidth in Meet

Requirements

  • Active UIC Google Account
  • A computer or phone with a camera and microphone
    • Learn how to use your camera and microphone when you start a video call for the first time
  • An internet or data connection

Meet and Chat Acceptable Use Policy

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 2 business days unless escalated to vendor (Google)
Service Availability 24x7
Maintenance Window(s) N/A
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)