Exchange

ACCC provides Exchange Online for UIC’s email and calendaring service. This service is automatically provisioned to all faculty and staff and as an option for students. Exchange ensures a flawless integration with Outlook, enhancing management of calendar, email, contacts, task, and note integration. Exchange has superior speed with 100 GB mailboxes, and an up-to-date and functional web interface. Mobile computing is made easy with native support for iOS and Android devices.

All newly hired employees are automatically provisioned with Exchange Online accounts.

AVAILABLE TO: Faculty | Students | Staff

FUNDED BY: University

  • 99.9% reliability built in and managed by Microsoft
  • 100 gigabyte mailboxes
  • Microsoft data centers located within the US
  • Encryption coming soon! Availability will be based on departmental business requirements
  • Exchange Online Protection provides inbound and outbound spam filtering, reporting, message trace, multi-engine anti-malware and anti-virus features
  • FERPA and ISO-27001 compliant

Applicability

ACCC only provides support regarding the provision of an account. All other questions (i.e. how to setup, migrate email, etc.) should be directed to departmental IT staff. If you do not have a departmental IT staff, we can offer assistance by setting up a service call. Service calls are $55/hour with a minimum of a one hour charge.

Supported email clients include:

  • Outlook 2016/2019 for Windows or Mac (Microsoft Office 2016/2019 is available for free from the WebStore for UI-owned computers)
  • Outlook 365 Pro Plus
  • Outlook Web Client

Important notes: By default, all resource calendars, shared calendars, shared mailboxes, and distribution lists only work within the ACCC Exchange environment. If you need it to be accessible outside of the ACCC Exchange environment, please include it in the request.

Service is contingent upon current relationship with UIC through class registration, employment, or other valid affiliation. Upon leaving UIC, a grace period is in effect for all services accessed with a UIC NetID and common password. At the end of the grace period, access to services (including email accounts and email forwarding) is terminated.

Requirements

Any user who does not already have an Exchange Online account can self-provision one through the Account Portal (authentication required).

C-Stop, BSB

1007 West Harrison Street, Behavioral Sciences Building(BSB), Learning Center, First Floor, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 1 business day
Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s). When necessary, Tuesday nights from 10:00pm to 5:00am
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)