Startel, the campus-wide public security system, is maintained and operated by ACCC. The system is best identified by the 8-foot, blue-light bollards or posts located throughout the public walkways, restrooms, common areas, and elevators on the East and West campuses. Startel units offer direct access to the UIC Police Department; press the red call button to call for assistance. There are over 1,475 Startel units throughout campus. These units self-test daily to ensure reliability in an emergency.
Panic buttons are the newest addition to the Startel System. Panic buttons are one-way communication devices mounted in higher risk environments, usually under desks. These are called Silent Startels. With a single press of the button, the call will go directly to the UIC Police without a sound or indication. The UIC Police will be able to hear audio in the event the button is pressed, which gives officers a better understanding of circumstances before arrival.
- How do I use Startel?
- What are some of the features and cost of Startel?
- How do I submit a request for support for Startel?
- Press the red call button on a Startel unit to call for assistance
- Once pressed, the call will be immediately dispatched to the UIC Police
Any member of the general public who is physically present on the UIC campus and feels threatened can use the system.
Service Level Agreement
|Service Request Fulfillment Time||7-10 business days|
|Incident Resolution Time||3 business days|
|Service Notification Channel(s)||Email distribution list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Jelene Crehan (Interim)|