Automatic Call Distribution
Automatic Call Distribution (ACD) technology allows campus units to set up call centers, while the Auto Attendant allows a voicemail box to be partitioned to accept messages for different people, or to route incoming calls according to a caller's unique number.
Technology Solutions is currently working with select UIC colleges and departments to roll out a new ACD system to meet the growing needs for such a system on campus, and to provide a seamless experience for our customers as well as a better cost savings structure. A request ACD Service form will be made available once the new system is ready for full deployment.
While Technology Solutions is fine tuning pilot program features, requests for the existing ACD system are still being accepted, with the understanding that the legacy system will be retired once the replacement technology is in place.
- What is an ACD (Automatic Call Distribution)?
- Who can request Automatic Call Distribution (ACD)?
- Call Center
- Call Distribution
- Call Routing
Costs for ACDs and Auto Attendants are dependent upon each individual configuration. Contact us for more details
Works only on telephone lines ordered through ACCC Telecommunications
Note: This service is requested through an authorized business manager
Service Level Agreement
|Service Request Fulfillment Time||3-5 business days|
|Incident Resolution Time||3-5 business days|
|Maintenance Window(s)||Approved Technology Solutions maintenance window(s)|
|Service Notification Channel(s)||Technology Solutions Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Jelene Crehan (Interim)|