Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Automatic Call Distribution

Automatic Call Distribution (ACD) technology allows campus units to set up call centers, while the Auto Attendant allows a voicemail box to be partitioned to accept messages for different people, or to route incoming calls according to a caller's unique number.

Pilot Program

ACCC is currently working with select UIC colleges and departments to roll out a new ACD system to meet the growing needs for such a system on campus, and to provide a seamless experience for our customers as well as a better cost savings structure. A request ACD Service form will be made available once the new system is ready for full deployment.

While ACCC is fine tuning pilot program features, requests for the existing ACD system are still being accepted, with the understanding that the legacy system will be retired once the replacement technology is in place.

AVAILABLE TO: Faculty | Staff    

FUNDED BY: Self-supported

  • Call Center
  • Call Distribution
  • Call Routing
  • Voicemail




Costs for ACDs and Auto Attendants are dependent upon each individual configuration.  Contact us for more details


Works only on telephone lines ordered through ACCC Telecommunications

Note: This service is requested through an authorized business manager

Service Level Agreement

Service Request Fulfillment Time 3-5 business days
Incident Resolution Time 3-5 business days
Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Jelene Crehan (Interim)