Technology Solutions handles the management and administration of pagers and mobile phones (and their data plans) centrally, contracted through the state of Illinois.
- ACCC portal for authentication
- Digital pagers provide an audio or vibrating “alert” signal and display a “call back” telephone number
- Alphanumeric pagers allow you to receive alphanumeric messages (words and numbers) with audio or vibrating alert signal
ACCC maintains a current listing of mobile phone offerings from our providers, while also allowing requests for those devices to be routed through an online portal. Our portal then handles authentication and approval before sending the requests on to the provider for order fulfillment. Devices are sent back to ACCC, and the accounts are registered in ACCC’s telecommunications management billing system. The user is then contacted to pick up the device.
Service Level Agreement
|Service Request Fulfillment Time||Requests for service will be responded to within 3 business days. 7 business days fulfillment time (fulfillment time might vary depending on the nature of request and availability of resources.) Requests are completed on a first-come, first-served basis.|
|Incident Resolution Time||5 business days|
|Service Availability||8:00am - 4:00pm, Mon-Fri|
|Service Notification Channel(s)||REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Jelene Crehan (Interim)|