The voicemail system answers telephone calls when campus members are away or unavailable. Technology Solutions maintains two telephone systems: analog telephones and VoIP telephones. Their voicemail varies in feature sets, from the simple legacy “phone answering” service in analog phones, to the newest system in the VoIP phones, which delivers unified messaging, meeting, calling capabilities, and virtual voicemail.

NOTE: ACCC is in the process of moving all VoIP voicemail users to a new system called Unity. Information will be communicated to users as the migrations are scheduled. Access to the Unity voicemail web portal requires connection to the VPN when off-campus.

AVAILABLE TO: Faculty | Staff

FUNDED BY: Self-supported

Voicemail in Analog Telephones

  • Voicemail Limit up to 35 saved voicemails

Voicemail in VoIP Telephones

  • The Cisco Personal Communications Assistant allows users to access the Messaging Assistant and Web Inbox from their computers
  • Web Inbox allows users to manage voice messages and voice message receipts
  • Users can compose new voice messages as well as play, reply to, forward, or delete received voice messages
  • Web Inbox can be used to send, reply to, and forward messages to users, public and private distribution lists, and e-mail addresses


Voicemail type Cost
Centrex Voicemail (Octel) $6.00 per month
VoIP Voicemail (Asterisk)

C-Stop, BSB

Monday - Friday, 8:00am - 7:00pm

1007 West Harrison Street, Behavioral Sciences Building(BSB), Learning Center, First Floor, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time 3-5 business days
Incident Resolution Time 3-5 business days
Service Availability 24x7
Maintenance Window(s) ​Approved Technology Solutions maintenance window(s)
Service Notification Channel(s) Technology Solutions Service Notices
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Jelene Crehan (Interim)