Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Microsoft Teams

Microsoft Teams is what Microsoft calls a "chat-based workspace" that facilitates real-time collaboration and allows people to come together to have casual conversations and create work plans.

AVAILABLE TO: Faculty | Staff | Students

FUNDED BY: University

Benefits & Features

Service Level Agreement

Service Request Fulfillment Time Automatically Provisioned
Incident Resolution Time 1-2 days
Service Availability 24/7, 365
Maintenance Window(s) Approved ACCC maintenance window(s).
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)