Microsoft Intune is a cloud-based service for endpoint configuration management, mobile device management (MDM) and mobile application management (MAM). It controls how devices are used, including mobile phones, tablets, and laptops. It can be configured with specific policies to control applications. Intune allows people in your organization to use their personal devices for school or work. On personal devices, Intune helps make sure your UIC’s data stays protected and can isolate university data from personal data.
Note: This service is intended for IT support professionals. End users should contact local IT for support.
Call To Action
- Protect university-managed devices, allowing IT teams the ability to control access to university data. There are a number of remote actions that can be accomplished through the Intune portal, from device lock, data encryption, passcode reset – or a wipe of university data for stolen or lost devices.
- Intune also protects employee-owned devices and partitions work from personal data. Employees have the option to register their own devices and install company-approved applications from a self-service portal.
- Intune makes it easy to set and define policies via a single admin portal that allows rules configuration and device management. From this hub, you can update security, scan computers for malicious software, track end-user activity, and more.
- Intune allows granular control of Office 365 and other applications, allowing IT teams to restrict access to email or OneDrive business documents if the user logs in from an unenrolled device.
- Intune Supported devices and operating systems: https://docs.microsoft.com/en-us/mem/intune/fundamentals/supported-devices-browsers
Learn more about how to use Intune here: https://www.linkedin.com/learning/topics/intune
|Workflow||Contact||Target Resolution Time||Escalation|
|User incident with application||Local IT||-||Technology Solutions|
|User application request||Local IT||-||Technology Solutions|
|Service provisioning request||Local IT use ACCC EPM Service Request Form||2 business days||Technology Solutions Manager|
|Request for new or update/patch software||Local IT use ACCC EPM Service Request Form||10 business days||Technology Solutions Manager|
|Update/patch OS/Driver Request||Local IT use ACCC EPM Service Request Form||5 business days||Technology Solutions Manager|
|Incident related to End Point Management Service||Local IT email: firstname.lastname@example.org||2 business days||Technology Solutions & Microsoft|
|Report service outage||Contact ACCC NOC (312) 413-8080 Option 2||1 business days||Microsoft|
Service Level Agreement
|Service Request Fulfillment Time||2 business days|
|Incident Resolution Time||2 business days|
|Service Availability||24x7, support available 9:00 AM - 5:00 PM CST Monday - Friday|
|Service Backup Recovery Point||1 business day|
|Service Backup Recovery Time||1 -3 business days|
|Maintenance Window(s)||Controlled by Microsoft, Technology Solutions will relay any maintenance windows to the University|
|Service Notification Channel(s)||Technology Solutions Service Notices, REACH distribution email list, UIC EPM List|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner||Dean Dang|
|Service Offering Manager||Teresa Bocchini|