MECM

The Endpoint Management service delivers centralized technology to aid in comprehensive management of endpoint computers. The Endpoint Management service provides tools for IT staff to help manage applications, update software, deploy operating systems, and help ensure desktop/laptop compliance within university policies.

  • Windows Device Management via MECM
  • Apple Device Management via Jamf

Note: This service is intended for IT support professionals. End users should contact local IT for support.

 

AVAILABLE TO: Staff

FUNDED BY: Self-supported

Common Questions

Other Resources
Workflow Contact Target Resolution Time Escalatioon
User incident with application Local IT - Technology Solutions
User application request Local IT - Technology Solutions
Service provisioning request Local IT use Technology Solutions EPM Service Request Form 5 business days Technology Solutions Manager
Request for new or update/patch software Local IT use Technology Solutions EPM Service Request Form 10 business days Technology Solutions Manager
Update/patch OS/Driver Request Local IT use Technology Solutions EPM Service Request Form 5 business days Technology Solutions Manager
Incident related to End Point Management Service Local IT email: endpointmgmt@uic.edu 5 business days Technology Solutions & Microsoft
Report service outage Contact Technology Solutions NOC (312) 413-8080 Option 2 1 business day Microsoft
  • Deploy applications, software updates and operating systems
  • Configure and enforce security policies
  • Hardware and software inventory

Supported operating systems:

  • Windows 10 up to and including 1803
  • Windows 8.1 (x86, x64): Professional, Enterprise editions
  • Windows 7 with SP1 (x86, x64): Professional, Enterprise editions
  • macOS 10.10 , iOS 8.0 , tvOS 10.2

Requirements

An individualized action plan is created for each unit, which entails assisting with tool configuration and knowledge transfer. Units will provide at least one locally hosted physical machine as the distribution points (MECM) or file servers (Jamf).

Recommended DP

All devices managed via Jamf must be enrolled in Apple’s Device Enrollment Program. When ordering a device from the bookstore, please include a request to put this device in DEP in the order notes. If users need to have a device (Mac only) enrolled retroactively, please open a support ticket.

Cost

  • Cost for MECM per endpoint per month $0.75

Service Level Agreement

Service Request Fulfillment Time 2-10 business days
Incident Resolution Time 1-5 business days
Service Availability 24x7, support available 9:00 AM - 5:00 PM CST Monday - Friday
Service Backup Recovery Point 1 business day
Service Backup Recovery Time 1-3 business days
Maintenance Window(s) ​Approved Technology Solutions maintenance window(s): Late March and September: Scheduled major update releases of MECM from Microsoft
Service Notification Channel(s) Technology Solutions Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)