Departmental servers contain a vast amount of valuable data critical to the university’s missions of instruction and research. The university has an interest in making sure this data is not inadvertently lost, whether by human error, equipment failure, or malware attack. The owners and administrators of these systems can request backup services.
Backups for servers, powered by IBM Spectrum Protect software, allows you to back up servers over the UIC campus network unattended and automatically. In the event of inadvertent deletion of one or more files, hard disk failure, or malware infection, backups can be used to restore your files.
To get started with backing up your departmental server, use the Request Server Backup link below and include the following information:
- Description of your server: size, operating system, etc.
- Your name, NetID, and names/NetIDs of other responsible administrators
- You will be asked your server’s name, the name(s) and NetID(s) of its responsible administrator(s), and some details about its size and its operating system
- How do I install and configure the ADSM backup client for Windows?
- How do I install and configure the ADSM backup client for Mac OS X?
- What do I do when I’m restoring files from ADSM backup and get error message ANS1410E?
- Does UIC have a network backup service?
- Network Backup Service uses the IBM Spectrum Protect software, where a client program on your computer communicates with a server program at ACCC to run backups
- You can easily set up automatic backups to run every night
- Spectrum Protect runs in the background and should not affect the operation of your server if you happen to be using it while it is being backed up
- The backup method is called “incremental forever,” where after an initial one-time full backup, only new and changed files are backed up thereafter, resulting in great efficiency
- The Spectrum Protect server keeps track of your files in its database, and can reconstruct a full restore easily from these fragmentary backups made over time
- Most backups are run at night, when they will not impact the performance of your server, though other backup schedules are available for special circumstances
The ACCC Network Backup Service is offered only for UIC Chicago campus servers that are directly connected to the Chicago campus network by either Ethernet or WiFi. A fixed IP address is not necessary, it is compatible with DHCP.
Given the high volume of data that is transferred when using this service, backups cannot be used from off-campus or from any type of outside connection. It can be used over on-campus WiFi. It cannot be used over any type of modem, DSL or cable connection, even if physically located on campus. This can be a problem for campus buildings located north of the Eisenhower Expressway.
Servers must be running a recent version of Microsoft Windows, Apple Mac OS, Oracle Solaris, HPUX, or most editions of Linux. You must be authorized to install and run programs on the server, which is not possible with some self-contained file servers. You must have a high-bandwidth connection to the campus network, which is not possible in some older campus buildings.
- Backup Status – a web application that shows you the date and time of last successful backup and allows you to sign up for daily email messages to keep you up to date with this information.
- Network Backup Service: Introduction
- Backup Client Installation
- Backups for Servers Documentation
Data being backed up is sent only over the campus network and is stored in ACCC’s locked, secured, and monitored facilities. The data media (disks and tapes) never leaves ACCC’s facilities on campus. Data is stored in an obscured form.
Sensitive information (e.g. subject to HIPAA, FERPA, etc) can be securely backed up by utilizing the encryption feature built into the client software. You can control which portions of your data to encrypt, and you keep the encryption keys. When you select this level of encryption, not even ACCC can decrypt your data.
ACCC treats all backed-up data as highly sensitive since the security level of the original data is often unknown. All worn-out media is disposed of securely by degaussing and physical destruction, regardless of what might have been stored on it.
Service Level Agreement - Backups for Servers
|Service Request Fulfillment Time||2-4 days|
|Incident Resolution Time||1-2 business days|
|Maintenance Window(s)||Approved ACCC maintenance window(s)|
|Service Notification Channel(s)||ACCC Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Ed Zawacki (Interim)|