Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

CrashPlan

CrashPlan is an online backup service that boasts an excellent interface, unlimited storage plans, and the ability to back up to your own internet-connected computers. CrashPlan is not offered for server backups, or personal data from privately-owned computers, but is available for backups of UIC-related data on individual UIC-owned devices.

AVAILABLE TO: Faculty | Staff
FUNDED BY: University

  • Linux, Windows, Mac client available
  • Simple to use and installs with one click
  • Backups automatically begin after install and continue to back up hourly
  • Backups retained weekly for up 90 days which helps mitigate the risk of ransomware
  • Backup unlimited devices
  • Clients automatically upgrade to the newest version
  • Unlimited storage space for backups
  • Data stored in the cloud
  • Easily restore files from the client

Service Level Agreement - Backups for Desktops and Laptops

Service Request Fulfillment Time Automatically provisioned
Incident Resolution Time 1-2 business days
Service Availability 24x7
Maintenance Window(s) ​Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)