A data jack is a wall-mounted or desk-mounted connector that is used for connecting phone cables and ethernet cables. Only UIC’s authorized business managers are able to request the installation of a data jack.
- Installed and maintained by ACCC
- Faster connection than WiFi
- Identifies your phone number with your desk location
Time and Material Charges reflected on billing statements apply to all voice and data wiring installations or changes.
For new jack installations, costs can vary from $250.00 to $800.00 per jack depending upon the location and complexity of the facility. These charges apply in addition to the appropriate service activation or station rearrangement charges listed in the Voice Services section under Rates and Stipulations.
Service Level Agreement
|Service Request Fulfillment Time||3-5 business days|
|Incident Resolution Time||Moves are 3 - 5 business days. Voicemail updates are within 24 hours Changes (ex. change name, change a restrict) are within 24 hours|
|Maintenance Window(s)||Approved Technology Solutions maintenance window(s)|
|Service Notification Channel(s)||Technology Solutions Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Jelene Crehan (Interim)|