Residence Hall Network
Res-Net is the computer network access available in UIC residence halls. The Res-Net connection provides access to the Internet.
- How can I request help for IT or wireless problems in my dorm or residence hall?
- How do I configure my Windows based laptop and desktop for Wired Res-Net and DHCP?
- Which campus locations support wireless network access?
- How do I configure Mac OS X for Wired Res-Net and DHCP?
|East campus||Commons South Commons North Commons West Courtyard|
|West campus||Single Student Residence Student Residence Hall Polk Street Residence Hall|
|South Side||James J. Stukel Towers Marie Robinson Hall Thomas Beckham Hall|
Everyone using the UIC wireless networks must abide by the ACCC Acceptable Use Policy. There are additional bandwidth and file-sharing limitations on the networks, described in the Acceptable Use Policy for Res-Net and the UIC Public Wireless Networks.
Res-Net service is automatically available to current UIC students or staff members residing in any of the campus residence halls and have a valid UIC NetID and common password.
Res-Net service is contingent upon acceptance and compliance with both the ACCC Acceptable Use Policy and the UIC Wireless and Res-Net Policy. Failure to abide by these policies will result in revocation of Res-Net service and/or use of ACCC account. Note in the UIC Wireless and Res-Net Policy the daily bandwidth limitation on Res-Net use (as well as the public wireless networks on campus).
Res-Net charges are part of the Campus Housing contract. Campus Housing charges residents a Technology Access fee which allows access to cable television, wired, and wireless internet connections in the residence halls. For pricing and further information, visit http://housing.uic.edu/internet.
Printing in Res-Net uses the same system and has the same charges as printing in the ACCC campus personal computer labs.
Service Level Agreement
|Service Request Fulfillment Time||7-10 business days depending on complexity of the request|
|Incident Resolution Time||For standard (housing residence) Res-Net is automatically provisioned. For guest connections 5-10 business days depending on the availability of resident (to coordinate access to the space).|
|Maintenance Window(s)||Approved Technology Solutions maintenance window(s)|
|Service Notification Channel(s)||Technology Solutions Service Notices|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Jelene Crehan (Interim)|