Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Residence Hall Network

Res-Net is the computer network access available in UIC residence halls. The Res-Net connection provides access to the Internet.


FUNDED BY: Res-Net Technology Access Fee

Res-Net is available in all campus dorms including the following locations:
East campus Commons South Commons North Commons West Courtyard
West campus Single Student Residence Student Residence Hall Polk Street Residence Hall
South Side James J. Stukel Towers Marie Robinson Hall Thomas Beckham Hall


Everyone using the UIC wireless networks must abide by the ACCC Acceptable Use Policy. There are additional bandwidth and file-sharing limitations on the networks, described in the Acceptable Use Policy for Res-Net and the UIC Public Wireless Networks.


Res-Net service is automatically available to current UIC students or staff members residing in any of the campus residence halls and have a valid UIC NetID and common password.

Res-Net service is contingent upon acceptance and compliance with both the ACCC Acceptable Use Policy and the UIC Wireless and Res-Net Policy. Failure to abide by these policies will result in revocation of Res-Net service and/or use of ACCC account. Note in the UIC Wireless and Res-Net Policy the daily bandwidth limitation on Res-Net use (as well as the public wireless networks on campus).


Res-Net charges are part of the Campus Housing contract. Campus Housing charges residents a Technology Access fee which allows access to cable television, wired, and wireless internet connections in the residence halls. For pricing and further information, visit

Printing in Res-Net uses the same system and has the same charges as printing in the ACCC campus personal computer labs.

Service Level Agreement

Service Request Fulfillment Time 7-10 business days depending on complexity of the request
Incident Resolution Time For standard (housing residence) Res-Net is automatically provisioned. For guest connections 5-10 business days depending on the availability of resident (to coordinate access to the space).
Service Availability 24/7
Maintenance Window(s) ​Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Jelene Crehan (Interim)