The campus network is an enterprise-grade Ethernet network composed of fiber feeds to all campus buildings with fiber optic and copper network cables within buildings. It provides access to all campus resources and to the Internet via three Internet service providers.
If your machine does not support DHCP, please contact the Technology Solutions Networks Group (email@example.com) for information on how to best support your device.
- Network speeds range from 10Mbit/s to 1Gbit/s are available depending on the infrastructure available in the building
- Most departmental networks reside behind a campus firewall
- The network is segmented by department (or virtual local area networks “vlans”)
To connect to UIC-Net you will need an active wall data jack and a configured computer or device with an ethernet card.
To request a new connection for an existing wall jack (bjack), contact the REACH representative for your department. REACH representatives are listed on the Departments A-Z page. If your department do not have a REACH representative, or they are not available, contact the Client Services Office.
If you would like a UIC-Net network connection to be added to a room in which there is not yet a wall jack, contact the Telecommunications Consulting.
Apart from the initial installation cost, the recurring cost may be covered by ACCC Department Rate and Funding. In the residence halls, the Res-Net charges apply.
Service Level Agreement
|Service Request Fulfillment Time||2-4 business days for existing connections|
|Incident Resolution Time||3-5 business days depending on complexity of incident|
|Maintenance Window(s)||Approved Technology Solutions maintenance window(s)|
|Service Notification Channel(s)||Technology Solutions Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Jelene Crehan (Interim)|