Active Directory Desktop Advantage
The ADDA service is a set of premium features available for users of the Technology Solutions Active Directory service.
- Shared access to applications licensed by the ACCC, ADDA software
- Central storage of data and files for Active Directory users, called Active Directory Network Storage, ADNS
ADDA drive storage is not HIPAA compliant. HIPAA-protected information should not be stored on ADDA.
There is a one time flat cost for 10 GB of ADDA network storage, with an option to grow in increments of 10 GB. Billing for ADDA Full is handled on a monthly basis through Pinnacle.
|ADDA Full||$10 per month|
|10GB Network Storage||$200 one time cost|
Service Level Agreement
|Service Request Fulfillment Time||2 business days|
|Incident Resolution Time||5 business days|
|Service Availability||Printing availability is based on location. Some locations are available 24x7.|
|Maintenance Window(s)||Approved Technology Solutions maintenance window(s)|
|Service Notification Channel(s)||Technology Solutions Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Ed Zawacki (Interim)|