Active Directory Desktop Advantage

The ADDA service is a set of premium features available for users of the ACCC Active Directory service.

AVAILABLE TO: Faculty | Staff

FUNDED BY: Self-supported

  • Shared access to applications licensed by the ACCC, ADDA software
  • Central storage of data and files for Active Directory users, called Active Directory Network Storage, ADNS

Compliance

ADDA drive storage is not HIPAA compliant. HIPAA-protected information should not be stored on ADDA.

Cost

There is a one time flat cost for 10 GB of ADDA network storage, with an option to grow in increments of 10 GB. Billing for ADDA Full is handled on a monthly basis through Pinnacle.

Service Cost
ADDA Full $10 per month
ADDA REACH Free
10GB Network Storage $200 one time cost

C-Stop, BSB

Monday - Friday, 8:00am - 7:00pm

1007 West Harrison Street, Behavioral Sciences Building(BSB), Learning Center, First Floor, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 5 business days
Service Availability Printing availability is based on location. Some locations are available 24x7.
Maintenance Window(s) Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki (Interim)