Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Linux Virtual Machine

A Linux virtual machine is a virtual machine (VM) that is running a distribution of Linux as the operating system (guest OS).

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 1 business day
Service Availability 24x7
Maintenance Window(s) ​Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Cynthia Herrera Lindstrom