Windows Virtual Machine

A Windows virtual machine is a virtual machine (VM) that is running a distribution of Windows as the operating system (guest OS).

C-Stop, BSB

1007 West Harrison Street, Behavioral Sciences Building(BSB), Learning Center, First Floor, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 1 business day
Service Availability 24x7
Maintenance Window(s) ​Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Cynthia Herrera Lindstrom