Event Support (Audio/Visual)

ACCC provides equipment rental and technician support for multimedia needs for academic courses and special events. Equipment can be reserved and picked up from a designated location, or technician support can be included and equipment will be delivered, set up, monitored throughout the event, and taken down at the end of the event. Any request that is not directly related to a CRN-based course is subject to rental and labor fees.

AVAILABLE TO: Faculty | Staff | External

FUNDED BY: Self-supported

Available Equipment

  • Boombox
  • Camcorder
  • Digital Audio Recorder
  • Digital Projector (Large Venue)
  • Digital Projector (Portable)
  • GoPro camera
  • Headphones
  • iPad
  • Laptop (PC)
  • Microphone (Wired Handheld)
  • Microphone (USB)
  • Microphone (Wireless Handheld)
  • Portable Speaker
  • Projection Screen (6ft or 8ft)
  • Tripod
  • USB Headset
  • USB Webcam
  • Wireless Presenter

ACCC technicians can also provide audio and video recording services for events, for an hourly labor fee.

Requirements

We require a 48-hour notice for equipment and service reservations. For late orders, please call our office and we will accommodate the request if possible.

  • Technician support for events scheduled after 4 PM on weekdays requires a 3-hour minimum labor charge
  • Technician support for events scheduled on weekends requires a 4-hour minimum labor charge
  • A minimum of one hour must be allowed prior to the start of an event, for the technician to set up requested equipment
    • If time is not allotted, the event’s start time may be delayed
  • Equipment rentals that extend beyond normal operating hours require the renting party to provide security for the rented equipment until pickup can be made during our normal business hours
  • Loss of the rented equipment during rental periods is the responsibility of the renting party

Academic Multimedia Lab

Monday - Friday 9:00am to 5:00pm during academic sessions

801 S Morgan Street , Daley Library, LIB 1-030, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time Minimum of 2 business days notice required (requests are typically scheduled at least one week in advance)
Incident Resolution Time If technician staffing has been requested during an event, immediate response and attempt to resolve issues within 15 minutes. If technician staffing has not been requested during an event, an attempt to resolve within 2 hour during business hours (8:00am to 4:00pm, Mon-Fri).
Service Availability Between 7:00am and 10:00pm Monday through Saturday, by request (staffing subject to overtime charges outside of 8:00am to 4:00pm Mon-Fri)
Maintenance Window(s) None
Service Notification Channel(s) Directed emails to scheduled clients
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte