Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Corporate Executive Board

The Corporate Executive Board (CEB) IT Leadership Council For Midsized Companies is a member-based advisory company that equips senior IT leaders and their teams with insight and actionable solutions to transform operations.

AVAILABLE TO: Staff

FUNDED BY: Self-supported

  • Access proven best practices, peer benchmarks, decision and diagnostic tools, research and insights, and advisory support from other peer mid-sized IT companies.
  • Tap into the collective wisdom of some of the top companies — 6,000 Participating Organizations, 85% of the Fortune 5000, 3,000 Midsized Organizations, 300,000 Business Professionals, 16,000 Senior Executives, 3,400 Employees Worldwide, 110 Represented Countries.

Applicability

UIC is a member of the CEB IT Leadership Council for Midsized Companies.

Service Level Agreement

Service Request Fulfillment Time In Development
Incident Resolution Time In Development
Service Availability In Development
Maintenance Window(s) In Development
Service Notification Channel(s) In Development
Reviewed to Ensure SLA Meets Business Requirements In Development
Date Reviewed In Development
Service Owner: Mark Goedert