Gartner

Gartner is a research and advisory company. As a member of Gartner, UIC staff benefits from their research, data, and analysis services. Besides technology research, Gartner provides UIC with insights, advice, and tools needed to achieve mission-critical priorities.

Service Level Agreement

Service Request Fulfillment Time In Development
Incident Resolution Time In Development
Service Availability In Development
Maintenance Window(s) In Development
Service Notification Channel(s) In Development
Reviewed to Ensure SLA Meets Business Requirements In Development
Date Reviewed In Development
Service Owner: Mark Goedert