REACH

Resident Experts Are Convenient Help (REACH) is a group of departmental members who are willing to advise their colleagues on computer matters. An important function of REACH is to allow the ACCC to keep in better contact with departmental needs. If your computing needs are changing, or if you find yourself seeking new options, the REACH members will let us know that our support focus must change, also. All members have agreed to share their knowledge with their colleagues, or if they don't know an answer, to at least point people to the appropriate ACCC support service.

A member might be faculty, staff, or student; they might be employed for computer support, but they could also be a volunteer.

AVAILABLE TO: Faculty | Students | Staff

FUNDED BY: University

Search for your department’s REACH contact

Use the following link to get a department listing that will have REACH members, PBContacts, and other departmental contacts: liaison.uic.edu .  To perform the search of REACH members for your department, log in and then enter the appropriate information for:   Select Campus Unit / Select DNS Zone / Enter NetID or UIN

Designate REACH contacts

Each department head has been asked to nominate someone to join REACH. Most departments have one member although a few active departments have two. If your department doesn’t have a REACH member, your department head can appoint one, directly on the web. We ask that each member be nominated by the department head, both to keep the size of REACH manageable, and to make sure the REACH member has implicit approval to spend time on REACH duties:

REACH Nomination Page (for authorized department heads only; see above)

REACH wiki (authentication required)

Service Level Agreement

Service Request Fulfillment Time In Development
Incident Resolution Time In Development
Service Availability In Development
Maintenance Window(s) In Development
Service Notification Channel(s) In Development
Reviewed to Ensure SLA Meets Business Requirements In Development
Date Reviewed In Development
Service Owner: Mark Goedert