Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Webinars and Workshops

ACCC's Learning Technology Solutions team offers free professional development through online webinars and in-person workshops to help faculty, instructors, and teaching assistants with teaching with technology.

AVAILABLE TO: Faculty | Staff

FUNDED BY: University


Webinars are the most popular way for ACCC to help UIC use the most used tools such as Blackboard Learn, Panopto, and Webex. All webinars are maintained in a calendar available here and recorded past webinars are available here.


Short workshops and training sessions are offered on a number of software and web-related topics. Please note that priority is given to UIC faculty, staff, and students. If there is available seating, members from other University of Illinois System universities are welcome to attend.

A workshop can also be tailored to the needs of a particular academic department per request. Please ensure at least ten participants to request a session.

One-on-One Consulting

ACCC provides faculty with one-on-one consulting for Blackboard Learn and other learning technologies. Contact us at for more information.

Service Level Agreement

Service Request Fulfillment Time Requests for webinars and workshops are reviewed and scheduled based on demand. If a webinar or workshop is scheduled, it is typically within 60 days.
Incident Resolution Time Any incidents during a webinar or workshop are addressed during the event.
Service Availability 24x7
Maintenance Window(s) N/A
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte