High-Performance Computing

High-performance computing resources are available for research and educational use through a dedicated partnership or a pay-for-service model. In addition to supporting traditional parallel HPC, workloads using Message Passing Interface, specialized computational platforms for GPU, high memory, and big data workloads are available. Support is available for research utilizing computational pipelines, machine learning, and artificial intelligence. A software repository is available with common applications, compilers, and tools from both commercial and freeware/open source vendors. All resources are supplemented by high-speed parallel storage and networking infrastructure. For more information, or to request access to these resources, please visit us at https://acer.uic.edu

ACER

Monday-Friday

728 W Roosevelt Rd, 215A RRB, Chicago, IL 60605

ACCC Service Level Agreement

Service Request Fulfillment Time Variable fulfillment time; based on the nature of the request
Incident Resolution Time Under 10 business days unless vendors have to perform significant hardware replacements or software refreshes
Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s): First Tuesday of each month: starting at 9:00am with 48 hours duration
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Himanshu Sharma