Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

High-Performance Research Network

HPRNet is intended for applications requiring high network bandwidth. Generally, these applications encompass system-to-system transfers of large datasets, instrumentation requiring recording and storage of its raw data, and live, high-volume streaming.

ACCC Service Level Agreement

Service Request Fulfillment Time In Development
Incident Resolution Time In Development
Service Availability In Development
Maintenance Window(s) In Development
Service Notification Channel(s) In Development
Reviewed to Ensure SLA Meets Business Requirements In Development
Date Reviewed In Development
Service Owner: Himanshu Sharma