Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Symantec Endpoint Protection

Symantec Endpoint Protection (SEP) antivirus software for Windows and Mac OS X is available for free for to all UIC faculty, staff, and students through the WebStore. Our licensing agreement allows SEP to be used both on campus and on personal computers.

Symantec antivirus software uses three antivirus technologies and scanning methods to provide comprehensive network file scanning. Scans look for known viruses by comparing files with known virus strings. These strings are contained in a virus definitions file that reside on each computer. To protect yourself from new viruses, you can configure regular virus definitions file updates. Symantec antivirus software contains everything you need to detect viruses, repair files and help prevent virus infection.

AVAILABLE TO: Students | Faculty | Staff

FUNDING: University

  • Antivirus/Antispyware
  • Desktop Firewall
  • Intrusion Detection/Prevention
  • Insight™/SONAR
  • Protection for Mac OS® X
  • Protection for Linux®
  • Device and Application Control
  • Network Access Control Self-Enforcement Plug-in
  • Hosted Management Infrastructure
  • Centrally Managed
  • Built for Virtual Environment

While the chance of virus or malware infecting computers running Mac OS may be lower than for computers running Windows, there are important reasons to install antivirus software on Macs:

  • To stop the spread of Windows viruses so you don’t infect your friends.
  • To protect yourself from viruses that infect Word and Excel documents.
  • To catch the next Mac virus when it does come.

Minimum system requirements for Windows

  • Operating system: Windows XP SP2 or later
  • Processor: Intel Pentium 4 or greater
  • Memory: 512 MB of RAM or greater
  • Hard drive: 900 MB of free space

Minimum system requirements for Mac OS X

  • Operating system: Mac OS X 10.6.8 (Snow Leopard) or later
  • Processor: Intel Core 2 Duo or greater
  • Memory: 512 MB of RAM or greater
  • Hard drive: 900 MB of free space

Service Level Agreement

Service Request Fulfillment Time In Development
Incident Resolution Time In Development
Service Availability In Development
Maintenance Window(s) In Development
Service Notification Channel(s) In Development
Reviewed to Ensure SLA Meets Business Requirements In Development
Date Reviewed In Development
Service Owner: Ed Zawacki (interim)