Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

System Center Endpoint Protection

System Center Endpoint Protection is part of the SCCM platform and provide antivirus protection for Windows computers managed via SCCM.

AVAILABLE TO: Students | Staff | Faculty

FUNDING: University

 

Endpoint Protection: Configuration Manager serves as the infrastructure for System Center Endpoint Protection. It delivers a single solution for malware protection, identification, and remediation of vulnerabilities, while giving visibility into non-compliant systems.

Service Level Agreement

Service Request Fulfillment Time 2-10 business days
Incident Resolution Time 1-5 business days
Service Availability 24x7, support available 9:00 AM - 5:00 PM CST Monday - Friday
Service Backup Recovery Point 1 business day
Service Backup Recovery Time 1-3 business days
Maintenance Window(s) Thursday Night from 5:00pm to 6:00am. Approved ACCC maintenance window(s). Late March and September: Scheduled major update releases of SCCM from Microsoft
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review.
Date Reviewed Provisional SLA - Currently under IT Governance review.
Service Owner: Ed Zawacki