System Center Endpoint Protection

System Center Endpoint Protection is part of the SCCM platform and provide antivirus protection for Windows computers managed via SCCM.

AVAILABLE TO: Students | Staff | Faculty

FUNDING: University

 

Endpoint Protection: Configuration Manager serves as the infrastructure for System Center Endpoint Protection. It delivers a single solution for malware protection, identification, and remediation of vulnerabilities, while giving visibility into non-compliant systems.

C-Stop, BSB

Monday - Friday, 8:00am - 7:00pm

1007 West Harrison Street, Behavioral Sciences Building (BSB), Learning Center, First Floor, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time 2-10 business days
Incident Resolution Time 1-5 business days
Service Availability 24x7, support available 9:00 AM - 5:00 PM CST Monday - Friday
Service Backup Recovery Point 1 business day
Service Backup Recovery Time 1-3 business days
Maintenance Window(s) Thursday Night from 5:00pm to 6:00am. Approved ACCC maintenance window(s). Late March and September: Scheduled major update releases of SCCM from Microsoft
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review.
Date Reviewed Provisional SLA - Currently under IT Governance review.
Service Owner: Ed Zawacki