System Center Endpoint Protection
System Center Endpoint Protection is part of the SCCM platform and provide antivirus protection for Windows computers managed via SCCM.
Endpoint Protection: Configuration Manager serves as the infrastructure for System Center Endpoint Protection. It delivers a single solution for malware protection, identification, and remediation of vulnerabilities, while giving visibility into non-compliant systems.
Service Level Agreement
|Service Request Fulfillment Time||2-10 business days|
|Incident Resolution Time||1-5 business days|
|Service Availability||24x7, support available 9:00 AM - 5:00 PM CST Monday - Friday|
|Service Backup Recovery Point||1 business day|
|Service Backup Recovery Time||1-3 business days|
|Maintenance Window(s)||Thursday Night from 5:00pm to 6:00am. Approved ACCC maintenance window(s). Late March and September: Scheduled major update releases of SCCM from Microsoft|
|Service Notification Channel(s)||ACCC Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review.|
|Date Reviewed||Provisional SLA - Currently under IT Governance review.|
|Service Owner: Ed Zawacki|