Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

SSL/TLS Certificates

A server certificate is needed to enable Transport Layer Security (TLS) operation on a server (typically a web server), which verifies the server's identity to clients (typically web browsers), and enables encryption to secure communications from eavesdropping and maintain the integrity of the data transmitted. To avoid warning dialogs issued by web browsers, the certificate must be digitally signed by a trusted third party, a Certificate Authority (CA). UIC currently provisions certificates using Sectigo (formerly Comodo) as our CA.

AVAILABLE TO: Faculty | Staff

FUNDED BY: University

  • Uses Sectigo certificates (also known as certs )
  • Certificate are available for servers in the domain only
  • Certificates are available with a 1 or 2-years renewal option


The server for which the certificate is issued must be used within the domain. Certificates are usually processed within 2 business days.

Expiration Warnings are sent out to the registered requestor on 35, 28, 21, 14, and 7 through 0 Days until the expiration.


  • Purchase the certificate from the WebStore using your UIC NetID and password.
  • Certificate Signing Request (CSR) that is created from a 2048-bit or larger key pair.
  • TLS Wildcard Certificates must be approved by ACCC’s CISPO.
  • Revocations are not automatically performed when a certificate renewal is requested.

Service Level Agreement

Service Request Fulfillment Time 2 business days
Incident Resolution Time 2 business days
Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki