DeptUpdate is an application available to departmental designated Phonebook Contacts, which is used only for departmental info and positions, as seen in the unit listings. Updates in DeptUpdate appear immediately in the unit listings.
- Add new Positions.
- Assign an individual to a position.
- Modify/add contact information for your unit, including phone, addresses, fax, and URLs.
- Modify information for existing positions.
- Delete an existing Position.
- Reorder/shuffle Positions
Service Level Agreement
|Service Request Fulfillment Time||Requests are fulfilled in real time|
|Incident Resolution Time||1 business day except for NetID creation failure - 3 business days|
|Service Availability||Application Available 24/7|
|Maintenance Window(s)||Approved ACCC maintenance window(s)|
|Service Notification Channel(s)||Database maintenance of directory data and affiliations occurs daily with no downtime|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Ed Zawacki|