Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

DeptUpdate

DeptUpdate is an application available to departmental designated Phonebook Contacts, which is used only for departmental info and positions, as seen in the unit listings. Updates in DeptUpdate appear immediately in the unit listings.

AVAILABLE TO:  Phonebook Contacts

FUNDED BY: University

  • Add new Positions.
  • Assign an individual to a position.
  • Modify/add contact information for your unit, including phone, addresses, fax, and URLs.
  • Modify information for existing positions.
  • Delete an existing Position.
  • Reorder/shuffle Positions

Service Level Agreement

Service Request Fulfillment Time Requests are fulfilled in real time
Incident Resolution Time 1 business day except for NetID creation failure - 3 business days
Service Availability Application Available 24/7
Maintenance Window(s) Approved ACCC maintenance window(s)
Service Notification Channel(s) Database maintenance of directory data and affiliations occurs daily with no downtime
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki