Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Online Directory

The UIC Online Directory is a directory of current UIC students, faculty, and staff. The Directory also includes a complete listing of university units and unit rosters.

  • Find People search – a directory of UIC faculty, staff and students
  • Departments A-Z search – a listing of UIC departments, colleges, and unit rosters, including information about Webmasters, Phonebook Contacts, and REACH representatives
  • Liaison Manager – search for UIC Liaisons by UIC NetID, DNS zone, or campus unit
  • Mailing Labels – select groups of people to create mailing labels (access limited to campus)
  • Personal website URL – list a personal website in a UIC Phonebook entry


Directory entries for students, including UIC NetIDs, are generated automatically upon admission to UIC.

Faculty, Staff and External Affiliates

Directory entries for faculty, staff, and external affiliates are created by designated Phonebook Contacts. To locate the Phonebook Contact for a particular campus unit, see the Departments A-Z unit listing .

Service Level Agreement

Service Request Fulfillment Time 2-4 business days
Incident Resolution Time 2 business days
Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki