NetID Password Manager

The NetID Password Management application allows you to self-manage and recover your password without calling the help desk, in the event you either need to update or forgot your password.

AVAILABLE TO: Faculty | Staff | Students

FUNDED BY: University

  • Manage access to services that require NetID and password authentication
  • Self manage password and recovery options
  • Access directory services such as PB Update
  • Authenticate with Bluestem and Shibboleth

C-Stop, BSB

1007 West Harrison Street, Behavioral Sciences Building (BSB), Learning Center, First Floor, Chicago, IL

Service Level Agreement

Service Request Fulfillment Time Password set-up and resets - Fulfilled in real time by self-service applications
Incident Resolution Time Outage of system or process involved in password management – restored within 1 business day Individual password reset failure - up to 3 business days
Service Availability NetID Password Manager application available 24/7. In-person password assistance hours & locations: Hours: 9am – 5pm, Mon – Fri BSB and LHS C-Stops
Maintenance Window(s) Standard maintenance for application updates during ​approved ACCC maintenance window(s). Database maintenance of directory data and affiliations occurs daily with no downtime
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list PB Contacts listserv (only for changes to PB-related applications)
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki