Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Secondary NetID Password Manager

This application allows users to self manage and recover password for their secondary NetID without calling the help desk in the event they have to either need to update or forgot their password. A secondary NetID is a non-primary UIC NetID created by request to support application testing and other business needs.

Service Level Agreement

Service Request Fulfillment Time In Development
Incident Resolution Time In Development
Service Availability In Development
Maintenance Window(s) In Development
Service Notification Channel(s) In Development
Reviewed to Ensure SLA Meets Business Requirements In Development
Date Reviewed In Development
Service Owner: Ed Zawacki