The Liaison Manager application allows Delegate Authorities to manage their unit's liaisons. Liaisons are staff members within each department who have been designated to fulfill a specific role on behalf of their department. Individuals can have more than one liaison role for one or many departments and have access to various tools to fulfill that role.
Only Delegate Authority liaisons can assign all liaison roles, including adding and removing other Delegate Authority liaisons by using the Liaison Manager. However, anyone with a valid NetID and password can search through the Liaison Manager with “read-only” access.
- Add or remove department liaison roles such as PB Contact, REACH Contact
- Modify various department liaison roles
- Search for university liaisons such as, but not limited to, Network Security, REACH and Phonebook contacts
Service Level Agreement
|Service Request Fulfillment Time||2-4 business days|
|Incident Resolution Time||2 business days|
|Maintenance Window(s)||Approved ACCC maintenance window(s)|
|Service Notification Channel(s)||ACCC Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Ed Zawacki|