Liaison Manager

The Liaison Manager application allows Delegate Authorities to manage their unit's liaisons. Liaisons are staff members within each department who have been designated to fulfill a specific role on behalf of their department. Individuals can have more than one liaison role for one or many departments and have access to various tools to fulfill that role.

Only Delegate Authority liaisons can assign all liaison roles, including adding and removing other Delegate Authority liaisons by using the Liaison Manager. However, anyone with a valid NetID and password can search through the Liaison Manager with “read-only” access.

AVAILABLE TO: Students | Staff | Faculty

FUNDED BY: University

  • Add or remove department liaison roles such as PB Contact, REACH Contact
  • Modify various department liaison roles
  • Search for university liaisons such as, but not limited to, Network Security, REACH and Phonebook contacts

Service Level Agreement

Service Request Fulfillment Time 2-4 business days
Incident Resolution Time 2 business days
Service Availability 24/7
Maintenance Window(s) Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Ed Zawacki