Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

iClicker

iClicker is a classroom response system that allows faculty to create pre-selected or ad-hoc questions that are asked during class. Students with iClicker devices, smartphones, tablets, or laptops, and the iClicker Cloud app, can answer the questions and have their responses recorded. UIC does not have an enterprise license for the iClicker Cloud.

AVAILABLE TO: Faculty | Students

FUNDING: University

  • iClicker Cloud
    • Students do not have to purchase the more expensive iClicker remote if the instructor allows it
    • Consult the iClicker website to learn how to purchase and register an account

Requirements

Visit the iClicker Support for details about the system requirements:

Service Level Agreement

Service Request Fulfillment Time From the vendor directly
Incident Resolution Time From the vendor directly
Service Availability 24x7
Maintenance Window(s) Approved ACCC maintenance window(s)
Service Notification Channel(s) ACCC Service Notices
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero