Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

VitalSource

Explore and identify the digital textbook or lab system that fits your curriculum. We would suggest starting with VitalSource or RedShelf, vendors that are integrated with the UIC bookstore and Blackboard.

VitalSource Bookshelf offers students access to their course materials on any laptop, tablet, or smartphone device with the VitalSource Bookshelf app.

Consult with the UIC bookstore to ensure the purchasing process and optimal cost to students is available. You will need to enter the textbook selection for your course section in the campus Verba Collect system, which will be advertised to your students. Your students will see your textbook selection in Blackboard under Tools -> Academic Digital Resources.

 

Service Level Agreement

Service Request Fulfillment Time In Development
Incident Resolution Time In Development
Service Availability In Development
Maintenance Window(s) In Development
Service Notification Channel(s) In Development
Reviewed to Ensure SLA Meets Business Requirements In Development
Date Reviewed In Development
Service Owner: Elizabeth Romero Fuerte