Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Extended Laptop Loan

Funded through the Library/IT Assessment, the Academic Computing and Communications Center partners with the Honors College to offer an extended laptop lending program called ACCCELL. The goal of the ACCCELL service is to provide students in need with a loaner laptop to use during their tenure at UIC to assist in their academic success.

Student recipients of the President’s Award Program scholarship are offered a current-model laptop with:

  • Windows operating system
  • UIC-licensed Microsoft Office and antivirus software

Service Level Agreement

Service Request Fulfillment Time Clients are not able to directly request this service. Rather, it is provided via a partnership with the Honors College.
Incident Resolution Time Under 2 business days unless hardware repair/replacement is needed
Service Availability Support available during hours of operation at C-Stop locations
Maintenance Window(s) N/A
Service Notification Channel(s) Direct email to recipients
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Anthony Marino