The ACCC provides and maintains the technology in over 185 common-use classrooms (those owned and scheduled by the Office of Classroom Scheduling), and trains and supports faculty and staff in the use of that technology. The Learning Technology Solutions support office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.
Over 97% of the 187 common-use classrooms have multimedia technology installed, providing modern capabilities and flexibility for the teaching and learning experience. Additionally, ACCC maintains an inventory of various types of multimedia equipment. This equipment is available by stopping in our office before your class. We currently have the following types of equipment available for reservation:
- Display adapters to connect your device to the multimedia systems found in the classrooms
- Wireless microphones for larger classrooms
- Laptops for instructor use in-class
- Various other equipment to meet your teaching needs
The ACCC provides a single point of contact for any needs in the common-use classrooms, including the multimedia equipment, furniture, and facilities. We work closely with the Office of Campus Learning Environments, Facilities Management, and the Office of Classroom Scheduling to ensure reliable service to all common-use classrooms so you can focus on teaching and learning.
Support is available to faculty, staff, and teaching assistants in the common-use classrooms. In rare cases, support is extended to students.
A valid UIC NetID and password are required to authenticate to computers in the labs and classrooms. Guest authentication can be provided for authorized guests using the labs and classrooms during special events.
This service is made possible by the student Library/IT Assessment — there is no cost to you for the support of the common-use classrooms for course-related use.
Service Level Agreement
|Service Request Fulfillment Time||Under 2 business days, unless in-person training/discussion is required, or escalation to vendor is required|
|Incident Resolution Time||Phone or walk-in receives immediate response and attempt to resolve within 15 minutes, during ACCC-LTS support office hours (7:45am to 7:00pm, Mon-Thurs; 7:45am to 5:00pm Fri) Email resolution under 2 business days, unless escalation to vendor is required|
|Service Availability||Typical class scheduling is 8:00am to 9:00pm, Mon-Fri|
|Maintenance Window(s)||Academic Calendar break periods|
|Service Notification Channel(s)||ACCC Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Anthony Marino|