Virtual Computer Lab

Newly available as of Spring 2020, the Virtual Computer Lab provides UIC students, faculty, and staff with access to specialized software from their own devices.

The Virtual Computer Lab is a great service to have. Please don’t take it away.

-UIC Student

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to vendor is required
Incident Resolution Time Resolution under 2 business days, unless escalation to vendor is required
Service Availability 24/7
Maintenance Window(s) Academic Calendar break periods
Service Notification Channel(s) ACCC Service Notices, REACH distribution email list
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte