Virtual Computer Lab
Newly available as of Spring 2020, the Virtual Computer Lab provides UIC students, faculty, and staff with access to specialized software from their own devices.
The Virtual Computer Lab is a great service to have. Please don’t take it away.
Service Level Agreement
|Service Request Fulfillment Time||Under 2 business days, unless in-person training/discussion is required, or escalation to vendor is required|
|Incident Resolution Time||Resolution under 2 business days, unless escalation to vendor is required|
|Maintenance Window(s)||Academic Calendar break periods|
|Service Notification Channel(s)||ACCC Service Notices, REACH distribution email list|
|Reviewed to Ensure SLA Meets Business Requirements||Provisional SLA - Currently under IT Governance review|
|Date Reviewed||Provisional SLA - Currently under IT Governance review|
|Service Owner: Elizabeth Romero Fuerte|