Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Lightboard Studio

The Lightboard Studio allows faculty to record themselves while writing on a tempered, mounted glass board while displaying other relevant materials.

AVAILABLE TO: Faculty

FUNDED BY: University

Faculty can make an appointment to use the Lightboard Studio, a dedicated studio for producing instructional video micro-lectures located on the second floor of the UIC Daley Library. The studio enables instructors to produce videos of themselves writing on the board.

Lightboard videos are ideal for:

  • Flipped model classes
  • Supplemental material
  • Reviewing material
  • Deeper explanations
  • Planned event class cancellations

 

Applicability

The Lightboard Studio requires 48-hour notice for reservations and practice session requests.

Service Level Agreement

Service Request Fulfillment Time Under 2 business days, unless in-person training/discussion is required, or escalation to the vendor is required
Incident Resolution Time Under 2 business days unless escalation to the vendor is required
Service Availability During ACCC-LTS Multimedia Lab hours, 9:00am - 5:00pm Mon-Fri
Maintenance Window(s) Define
Service Notification Channel(s) Not fixed, as needed
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA
Date Reviewed Provisional SLA
Service Owner: Elizabeth Romero Fuerte