Current Support Operations

Please be aware that, due to the current SEIU Local 73 strike, support response times will be slower than normal. Thank you for your understanding.

Media Conversion

The LTS Academic Multimedia Lab provides assistance in multimedia digitizing and conversion, from scanning photographs and slides to digitizing video clips, transferring VHS videotapes to DVDs, or creating streaming video clips for digital distribution. Media conversion is not a drop-off service. The LTS technology consultants will show you how to use the equipment and the software to digitize or transcode your media.

AVAILABLE TOFaculty | Students | Staff

FUNDED BY: University

Applicability

Media conversion is not a drop-off service. The LTS technology consultants will show you how to use the equipment and the software to digitize or transcode your media.

Service Level Agreement

Service Request Fulfillment Time Under 2 business days from date of request (assuming client availability for completing the conversion)
Incident Resolution Time Under 2 business days (typically resolved during media conversion process)
Service Availability During ACCC-LTS Multimedia Lab hours, 9:00am - 5:00pm Mon-Fri
Maintenance Window(s) N/A
Service Notification Channel(s) N/A
Reviewed to Ensure SLA Meets Business Requirements Provisional SLA - Currently under IT Governance review
Date Reviewed Provisional SLA - Currently under IT Governance review
Service Owner: Elizabeth Romero Fuerte