Most ACCC services remain fully available and supported at this time. For more information regarding service levels and operational status please visit:

ACCC Services and Operational Status

ACCC Support Operations effective 3/30/2020

  • Walk-In Support for Students, Faculty, and Staff is unavailable until the university resumes normal operations
  • For learning technologies such as Blackboard, Blackboard Collaborate, and Panopto:
    • Support via email will be available Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm. Email LTS@uic.edu.
    • Phone support will be available on a limited basis Monday through Friday 7:30am to 7:00pm by calling 312-413-0003 option 1. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • For other technologies such as Webex, VPN, and Passwords:
    • Support via email will be available Monday through Friday 9:00am to 5:00pm. We recommend using our Contact Us form, or you can email us at consult@uic.edu.
    • Phone support will be available on a limited basis Monday through Friday 9:00am to 5:00pm by calling 312-413-0003 option 9. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • Service outages can be reported 24/7 by calling 312-413-0003 option 2
  • Please note that nearly all ACCC staff are working remotely, and so resolution time for incidents that require on-site intervention may be extended. We have solutions in place to minimize any delays to continue providing support to the UIC community.

ACCC Service Availability effective 3/30/2020

Most ACCC services remain fully available and supported at this time, with some notable exceptions. For a list of all services and their operational status, please see this spreadsheet.

Classrooms

  • Support within the common-use classrooms is unavailable until the university resumes normal operations.

Computer Labs

  • To help ensure the safety and well-being of UIC students and ACCC staff, our computer labs will be closed until further notice. If you are a student who does not have reliable access to a computer or the internet at home, please see the Basic Technology Requirements section on the Student Focused academic continuity web page for available options.

Conferencing

  • Due to the COVID-19 pandemic, there is a significant global increase in the utilization of services like Webex Meetings, Blackboard Collaborate, Google Hangouts Meet, and Zoom that can lead to service interruption or degradation.
  • Vendors across the country are working tirelessly to alleviate problems as they arise. Please be aware that in some cases, the issue may also be with your internet service provider (e.g. Comcast Xfinity, RCN, AT&T, etc) as they are also experiencing unprecedented levels of demand on their networks.

Data Jacks

  • Except in emergencies, requests for new, moved, or repaired network data jacks will be held and processed once the university resumes normal operations.

Desktop Support

  • Contracted and Hourly Service Call support will be limited to remote support only, utilizing callbacks and screen-sharing solutions.

Equipment Lending

  • Short-term equipment lending services are unavailable until the university resumes normal operations.
  • If you do not have reliable access to a computer and/or the internet at home, please see the Basic Technology Requirements section on the Student Focused academic continuity web page for available options.

Multimedia Production

  • Due to closure of walk-in locations, the Lightboard Studio and media conversion services are unavailable until the university resumes normal operations.

Personal Device Maintenance

  • Walk-in support for personal devices will be unavailable. Some limited support options may be available via email and screen-sharing solutions. Please use the Contact Us form to request any support.

Phone Services

  • Except in emergencies, requests for new, moved, or changed telephones and mobile devices will be held and processed once the university resumes normal operations.

Printing

  • All printing stations will remain operational, however many may not be physically accessible based on any building closures.