Services and Operational Status

Student learning online

Last Update: 09/24/2020

The current pandemic presents different challenges and changes in processes for everyone in the UIC community. Technology Solutions is adapting to “new ways of working” and wants to ensure students, faculty, and staff have access to up-to-date information on academic technology services and support operations for the fall semester.

Technology Solutions is committed to providing students, faculty, and staff with a safe learning, teaching, and working environment. For any in-person support services, Technology Solutions staff will be adhering to the University’s Personal Health and Safety procedures in response to the current pandemic. All in-person clients are required to do the same for the health and safety of the community.

 

Technology Solutions Support Operations effective 08/24/2020

General Technology Support (e.g. Passwords, UIC-Wifi, Tech Support, VPN, etc.)

  • Support via email will be available Monday through Friday 9:00am to 5:00pm. We recommend using our Contact Us form, or you can email us at consult@uic.edu.
  • Phone support will be available Monday through Friday 9:00am to 5:00pm by calling 312-413-0003 option 9. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • In-person support will be available by appointment only at:
    • C-Stop BSB
      BSB Learning Center
      1007 West Harrison Street, Behavioral Sciences Building
      Monday through Friday
      Hours: 8:00am – 5:00pm CT
      Schedule an Appointment at go.uic.edu/BSB-CStop

Learning Technology Solutions Support (e.g. Blackboard, Lecture Capture, Blackboard Collaborate, Panopto, etc)

  • Support via email will be available Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm. Email LTS@uic.edu.
  • Phone support will be available Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm by calling 312-413-0003 option 1. If you leave a message, a ticket will automatically be created on your behalf and we will follow up with you.
  • In-person support for faculty teaching on campus will be available  Monday through Thursday, 7:30am to 9:00pm and Friday 7:30am to 7:00pm at Lecture Center E room E112
  • Instructional Design offices will be closed, but requests for Instructional Design and Blackboard consultation can be made online using the ID Office Hours Booking Calendar
  • The Academic Multimedia Lab will be available by appointment only for virtual consultations; requests can be made online using the Multimedia Booking Calendar.
    • Short-term equipment lending will have limited availability for Fall semester. Email LTS@uic.edu for more information.

Technology Solutions Service Availability effective 08/24/2020

Most Technology Solutions services remain fully available and supported at this time, with some notable exceptions. For a list of all services and their operational status, please see this spreadsheet.

Classrooms

  • Most general-use classrooms will not be open for the Fall semester. Those classrooms that have in-person classes scheduled in them will be supported during class hours by Learning Technology Solutions, reachable at 312-413-0003 option 1.

Computer Labs

  • To help ensure the safety and well-being of UIC students and our staff, the Technology Solutions computer labs will be closed for the Fall 2020 semester, with the exception of 5 computer stations in the BSB Learning Center.
    • If you need access to specialized software, take a look at our Virtual Computer Lab service!
    • If you are a student who does not have reliable access to a computer or the internet at home, please see the Technology Tools for Students page on the Student Online Learning website for available options.
  • UIC has made additional on-campus spaces available for students to use for studying and participating in synchronous remote classes. See provost.uic.edu/study-spaces for a listing of these spaces.

Data Jacks

  • Requests for new, moved, or repaired network data jacks are being processed but repair and installation services may be slightly delayed.

Desktop Support

  • Contracted and Hourly Service Call support will be limited to remote support whenever possible, utilizing callbacks and screen-sharing solutions to continue providing support. In-person support will be provided when necessary and with coordination to ensure the health and safety of Technology Solutions staff and our clients.

Equipment Lending

Multimedia Production

  • The Academic Multimedia Lab will be available by appointment only for virtual consultations; requests can be made online using the Multimedia Booking Calendar.
  • Short-term equipment lending for multimedia projects will have limited availability for Fall semester. Email LTS@uic.edu for more information.

Password Management

  • Forgot your password? See how you can reset it on your own using your recovery options.
  • If you are still having trouble, in-person password assistance will be available by appointment only. Make an appointment at the BSB C-Stop.
  • Not able to come to campus? See how we can help you.

Personal Device Maintenance

  • In-person support for personal devices will be available by appointment only. Make an appointment up to two weeks in advance at the BSB C-Stop.

Phone Services

  • Requests for new, moved, or changed telephones and mobile devices will be processed but there may be slight delays in service.
  • There is no walk-in support for mobile devices. Support for mobile devices is being performed remotely and working closely with Verizon.

Printing

  • There are over 70 Wepa print stations located across UIC. While some will not be accessible due to space closures, many will remain operational. A complete listing of available print stations can be found at go.uic.edu/PrintPulse.
  • Touch-free printing is available through Wepa Express, a new feature on the Wepa mobile app (available in the App Store and Google Play). Download it to your smartphone and release print jobs from your phone without having to use the print station’s touchscreen. Learn more here.

Technology Solutions has done an amazing job supporting our efforts during the COVID-19 pandemic.

- UIC Faculty Member