rt

How can I set up a non-personal, group or department email address?

Tags: email, listserv, rt, googleapps
Service: Identity and Access Management, Email and Calendaring, Listserv, Request Tracker (RT)

Personal email addresses at UIC are of the form NetID@uic.edu. Units, departments, and other entities on campus often have need of task-oriented email addresses that should not be identified publicly with a specific person. The ACCC provides several options for these department, group, and otherwise non-personal email addresses.

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How do I request a Request Tracker (RT) instance?

Tags: rt
Service: Request Tracker (RT)

If there is an existing RT instance in use by your department or campus unit, contact your unit's REACH member about creating a queue for your needs. However, if you need a new instance, send a request to systems@uic.edu with the following: 

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How do I use Request Tracker (RT)?

Tags: rt
Service: Request Tracker (RT)

If your department or unit has an RT instance set up for request/problem management, it can be a little daunting to start using the system. Let's go over some of the basic functions of RT.

RT Training Videos

RT training videos have been made available to quickly learn how to use the various tools in RT.

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