Category: Learning Tools
Audience: Faculty, Staff, Students, IT


ACCC provides a variety of training formats, including self-paced online video tutorials, workshops and one-on-one consulting.


Online video tutorials offers over a thousand video tutorials on leading software topics. Many titles are 6-8 hours of detailed training broken down into easy-to-manage 5-15 minute segments. The video tutorials are taught by industry experts and available 24/7 for convenient, self-paced learning.


ACCC conducts short workshops and training sessions on a number of software and web-related topics. Check the current workshop schedule and workshop descriptions page for more information. Please note that priority is given to UIC faculty, staff, and students.  If there is available seating, members from other University of Illinois campuses are welcome to attend.    

One-on-one consulting

Learning Technology Solutions provides faculty with one-on-one consulting for Blackboard Learn and other learning technologies. For more information, contact LTS via the information below.


Consult system requirements for using


There is no charge for this service. Lynda online training and workshops are open to all UIC students, staff and faculty.


Phone 312-413-0003 Option 1

Further Information 

ACCC Service Level Agreement (SLA)

Service Request Fulfillment Time
  • Subject to client availability
  • Accommodate walk-ins and appointments during hours of operation
Incident Resolution Time

Under two business days, unless escalation to vendor is required.  (Applies to

Service Availability

Varies by type of tool. 24x7 for online training, during hours of operation for in-person/live training

Maintenance Window(s) N/A
Service Notification Channel(s)

ACCC News and Alerts

Reviewed to Ensure SLA Meets Business Requirements

Provisional SLA

Date Reviewed

Provisional SLA