IT Staff
Technology Resource Guide
This page is intended to help IT professionals at the University of Illinois Chicago with technology support needs or questions they have. You will find tools and links to key services and technical support pages to help you and your clients use technology with success.
Get Help Directly Heading link
UIC Help Center
The UIC Help Center provides a centralized location to search Knowledge Base articles, view service information, and submit requests.
Knowledge Base
Find answers to frequently asked questions, how-to guides, and troubleshooting tips. If you aren’t sure how to do something, this is the place to start.
IT Community
The IT Community consists of the IT professionals at all levels of the University including college and unit IT departments, Technology Solutions, ACER, CATE, UI Health Services, AITS, and other IT units.
IT Pro Tools Heading link
Find more information on the commonly requested IT Pro services.
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College & Unit IT Departments
College & Unit IT Departments
Your unit or college may have a dedicated IT Support team or contact available to provide tech support.
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Endpoint Services
Endpoint Management
The Endpoint Management service delivers centralized technology to aid in comprehensive management of endpoint computers. The Endpoint Management service provides tools for IT staff to help manage applications, update software, deploy operating systems, and help ensure desktop/laptop compliance within university policies.
- Jamf
- Intune
- Apple Filevault Encryption
- Microsoft BitLocker Encryption
- Microsoft Defender for Endpoint
Note: This service is intended for IT support professionals. End users should contact local IT for support
Frequently Asked Questions
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Network
Network services are provided for wired and wireless networks. Network access is provided in student residences, academic, and administrative buildings.
- Domain Name System
- Eduroam
- Guest Wireless
- Residence Hall Network
- UIC-WiFi
- Virtual Private Network
- Wired Network
Frequently Asked Questions
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Privacy & Security
Information Security
Security services provide security, data integrity, and compliance for university activities. Services in this category include security services such as virus protection and encryption; services relating to authentication, access, and role-based provisioning; and services that provide a secure computing environment for end users, including endpoint intrusion prevention, malware protection and remediation, and application-level security.
Account & Password
Authentication
Certificates
Directory Services
Event Logging
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Research
Research
UIC offers a comprehensive list of research technology resources and services available to university researchers from all units. Research computing, data collection and storage, analytics, software development, cloud computing, and much more can be found on the Advanced Cyberinfrastructure for Education and Research (ACER) website (acer.uic.edu).
Frequently Asked Questions
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Virtual Machines
Virtual Machines
The Technology Solutions VM service includes maintenance of the physical environment such as power, cooling, physical security and networking, system monitoring, patches and upgrades, backups, business continuity and disaster recovery, and performance tuning.
Frequently Asked Questions
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Web Hosting
Web Hosting
Technology Solutions Website Services is a collection for web publishing needs. Users can choose from personal, departmental, or organizations and group web publishing options. Depending on the criteria and request, there are many different mediums to choose from.
Frequently Asked Questions
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Administrative IT Services (AITS)
Administrative IT Services
(AITS) is the IT unit responsible for enterprise-wide information technology solutions and services in support of the administrative processes of the University of Illinois System (UIC, UIUC and UIS). AITS has 8 departments that support U of I of Systems such as Banner, Human Resources, student registration, financial management, enterprise-wide services, and more.
Email & Phone Support
Available 24 hours a day, 7 days a week
- Email: servicedeskaits@uillinois.edu
- AITS Service Desk (UIC): 312-996-4806
- AITS Service Desk (UIUC): 217-333-3102
Other Resources
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UI Health
UI Health Information Services
UI Health Information Services provides, maintains, and supports UI Health employees, staff, and personnel, and UI Health systems including:
- UI Health Network Access
- Manager UI Health Staff identity management
- Security, health, and compliance training
- ServiceNow Management
- Clinical Health System
Email & Phone Support
- Phone: 312-413-7717
- Email: ishelp@uic.edu
UI Health Applications
Join the IT@UIC Community on Teams Heading link
The IT @ UIC Community team in Microsoft Teams is for members of the UIC IT Community to network, ask questions to other IT team members and units; foster meaningful discussion on IT topics; share ideas; and request peer-to-peer support; as well as to share IT news, important announcements, updates or outages.
It serves as a hub to build a more collaborative IT Community at UIC. Members of the IT Community are encouraged to join the Microsoft Teams group.