Service Catalog

ACCC Satellite Services Helpdesk provides hands-on technical support for the personal computers and other devices of UIC students, staff and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal and operating system updates.

The ACCC Network Backup Service, also known as ADSM, allows you to back up the hard drive of your on-campus personal computer or workstation over the UIC campus network. Use ADSM to back up your personal computer over the network, unattended, automatically. In the event of inadvertent deletion, hard disk failure or device loss, ADSM can be used to restore your files.

ACCC Basic Email service allows you to access your email on the web through Webmail as well as many desktop and mobile clients. Features include spam filtering, custom filters, and vacation and out-of-office auto-reply.

Blackboard Collaborate Web Conferencing (also known as Elluminate Live!) is a virtual learning environment to facilitate real-time online learning. This Web conferencing system is accessed through Blackboard Learn and empowers Blackboard Learn instructors and TAs to create individual (and repeat Web Conferencing sessions) on their own with requesting a session to be created or activated. 

The ACCC supports two types of these secure ID servers for authenticating and authorizing members of the UIC community: Bluestem and Shibboleth.

ACCC offers a group of live operators that answer phone calls directed towards two general UIC Campus and UIC Medical Center phone numbers.  The operators answer calls and attempt to assist callers by routing them to the appropriate person.

The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) on the East Side of campus.  The Learning Environments & Technology Services (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

The ACCC offers a set of tools that users can use to create and collaboratively share information. 

The ACCC hosts two types of local database servers for use by individuals, departments, or other campus groups: MySQL and MSSQL. Both are relational database management systems (RDBMS) that support multiple databases and that allow multiple people to access each one.

ACCC provides a centralized platform for campus units to establish departmental digital signage. The portal is centrally managed by the ACCC and Industry Weapon is the company who provides the service on the cloud. Departments that purchase this service can manage and upload content from anywhere.

The mission of the Instructional Technology Lab is to help UIC faculty make use of computer technology and web-based solutions to enhance teaching and learning. The ITL supports students and staff with technology and education as well as serves as a test bed for new technology applications in computing and education.

The ACCC provides a personal University email address to all current students, staff and faculty. The email address is in the format netID@uic.edu and can be used in conjunction with any of the email services provided by the ACCC (GoogleApps@UIC, Basic Email and Exchange), or forwarded to an existing non-University email address.

The ACCC makes equipment such as laptops and media equipment available for students and staff at many locations on campus. The Learning Environments & Technology Services (LETS) office provides equipment reservation and delivery specifically for faculty/instructor use in the common use classrooms. Reserve equipment via our online reservation system. The LETS office also provides these services for event support.

The UIC Events Calendar was developed to post Events and Classified Ads electronically via the Web. It makes it easy to post brief items on the Web, and, if you wish, to send a one line summary of the item to the audience who will be most interested in it.

The FaCT (Faculty Computer Trade-in) program was set up 11 years ago to give each tenure-track faculty member a new computer plus software and hardware support on a three-year cycle. After years of cuts, it has become an almost seven year cycle. The program no longer serves the campus well, nor does it even serve many faculty members in practice. We have concluded that in our challenging budget climate the shrunken FaCT program does not provide enough return on investment and FaCT has been retired.

High Performance Computing is available through the ACCC Beowulf called Argo.

Jabber is an open source instant messaging system available to all UIC students, faculty and staff. Jabber client software is available for all the major operating systems, including tablets and smartphones.

UIC on iTunes U provides access to a wide range of UIC-related digital media content via the iTunes Music Store, Apple’s popular music jukebox and online music source.

The ITL lends out multimedia authoring, media capture and presentation equipment that might be useful to students and/or faculty to complete multimedia-rich class projects. All equipment can be checked out from the ITL-East for up to one week. Equipment from the ITL can be checked out by students or faculty for teaching and learning purposes.

UICast is a lecture capture service at UIC that allows instructors to record their lectures and make them available to their students electronically via a variety of formats (web, podcast, vodcast, mp3). The videos (called echoes) can be automatically published to Blackboard or iTunes U.

A listserv email list is an email-based list of subscribers, which can be used as a discussion group, a distribution list or a group or campus unit email address.

The ACCC offers several methods for departments or individuals to send mass communication. Tools are available for standard informational messages to be send to a variety of audiences. 

Instructional Technology Lab (ITL) and Student Media Lab (SML) provide in-depth assistance in multimedia digitizing and conversion, from scanning photographs and slides, to digitizing video clips, transferring VHS video tapes to DVDs, or creating streaming video clips well-suited for web distribution.

The ACCC will host your webpage using Microsoft IIS technologies for .NET or ASP based webpages

Nessus Security and Vulnerability Scanner is a scan engine with a web-based interface that can be used to perform an external scan of your computer system. This comprehensive scan looks for potential vulnerabilities that could be used by remote attackers to control or access sensitive data on a system.  

Computers and other devices can be filtered and suspended from campus use for many reasons.  Computers are routinely filtered for any of the use excessive bandwidth, violation of the ACCC Acceptable Use Policy, violation of Res-Net terms of service or due to a virtus or infection detected.

Network services are provided for wired and wireless networks.  Network access is provided in student residences, academic, and administrative buildings.  

The UIC Page Operators can be reached by dialing "0" from any campus telephone, 312-996-6780, or 312-996-2133. For emergency calls (codes and stat pages) dial 996-6788 or 171 (from campus telephones). Detailed instructions for paging, retrieval, and status changes are located in the UIC Paging Directory.

Phone conferencing allows multiple callers to dial a single phone number to conduct a conference call. Phone conferences can also be initiated directly from VoIP phones.

The UIC Phonebook is an online directory of current UIC students, faculty and staff. The Phonebook also includes a complete listing of campus units and unit rosters.

U-Print is the campus-wide printing system. U-Print is available in the ACCC computer labs and in certain department locations. You can also use U-Print to print from your own laptop or desktop computer. 

Request Tracker (RT) is a request tracking system -- a way to record requests that come in via email or the Web and to track the history of responses and changes to the status of the requests. The ACCC uses RT for request tracking and offers RT instances to other campus units for any type of email or request tracking that needs to be handled by a group of people.

Each student Residence Hall room is provided with at least one telephone line. A ResPhone Account and password enables you to direct-dial off campus for domestic and international service.

SharePoint is a tool for collaboration that helps groups of people (whether work teams or social groups) share information and work together. For example, SharePoint can help you:

Coordinate projects, calendars, and schedules.
Discuss ideas and review documents or proposals.
Share information and keep in touch with other people.

The ACCC supports a few different kinds of software based clients that allow users to initiate phone calls from what appears to be a UIC campus extension by using a computer or other mobile device with the appropriate software installed.

A server certificate is needed to enable secure-socket layer (SSL) operation on a server (typically a web server) which verifies the server's identity to clients (typically web browsers). To avoid warning dialogs issued by web browsers, the certificate must be digitally signed by a trusted third party, a Certificate Authority (CA) such as Comodo, VeriSign, or Thawte, whose signatures are recognized by the browser. 

Statistical consulting includes technical advice to the UIC community for statistical applications sold by ACCC. We make certain that you are able to run your statistical software.

Qualtrics is a sophisticated, easy to use web-based service for creating, publishing, and analyzing survey data.  Qualtrics offers advanced options and is highly customizable.

ACCC provides a variety of training formats, including self-paced online learning, workshops and one-on-one consulting.

All buildings on the UIC campus are connected to the UIC-Net campus backbone network, which connects computers and LANs at UIC to each other, to the Internet (via a 155 Mbps connection at the Ameritech Chicago NAP), and to the Internet2 Abilene and vBNS research networks. Most offices on campus and all dorm rooms have a 10 Mbps Ethernet or better connection to UIC-Net.

Streaming is the process of delivering large media files online without waiting for the entire file to download before viewing. While applications or packages typically have to be downloaded in their entirety before you can do anything with them, there is no reason why you should not be able to see the first minute of video while the next minute comes in while streaming the media file. 

A Virtual Machine (VM) is a guest server hosted on a VM host. The ACCC VM service includes maintenance of the physical environment such as power, cooling, physical security and networking, system monitoring, patches and upgrades, backups, business continuity and disaster recovery, and performance tuning.

ACCC runs multiple servers on campus that allow users to conduct communications in the form of telephony over the data network. This system was implemented in an effort to migrate users off of the legacy Centrex based system. The system allows users to take advantage of many of the advanced features of Unified Communications.

For web and media publishing needs, choose from Blackboard, Google Sites, iTunes U, web publishing on Tigger, and virtual servers for custom applications. Web components such as surveys, forms, and discussion boards can be created using WebTools.

Webmail is a web-based email client used to access Basic Email accounts. Webmail supports reading and composing email, email folder management, addressbook management, and message search.

WebTools is a suite of web component creation tools developed at the University of Illinois at Urbana-Champaign and available to all U of I campuses.

The UIC Active Directory (AD) is an implementation of Microsoft™ Active Directory. It provides integrated authentication and authorization to systems and services across the Chicago, Peoria, and Rockford UIC campuses.