Service Catalog

Displaying 1 - 113 of 113 services
A B C D E F G H I L M N O P R S T U V W
ACME

This paid service provides hardware and software support, and software licenses for a yearly fee to UIC Faculty and staff who purchase an eligible computer when they sign up for ACME.

Audience: Faculty, Staff, IT, ACCC

UIC and the Academic Computing and Communication Center (ACCC) have made available, with the use of the IT technology fee, an extended laptop lending program called ACCCELL, the ACCC's Extended Laptop Loan. The goal of the ACCCELL program is to provide those students in need of this technology, a loaner laptop to use during their tenure at UIC to assist in their academic success.

Audience: Students
 

ACCC Satellite Services Helpdesk provides hands-on technical support for personal computers and other devices of UIC students, staff, and faculty. Support is available for connecting to campus networks, including UIC-WiFi, virus removal, and installing campus-licensed software.

Audience: Faculty, Staff, Students
 

Accounts

 

Active Directory (AD)

 

The ADDA service is a set of premium features available for users of the ACCC Active Directory service.

Audience: Faculty, Staff, IT, ACCC
 

ADSM

See instead: Backups (ADSM)

A cluster is a group of servers which are interconnected by one or more networks and are used for serial or parallel program execution. The ACCC Beowulf cluster is called Argo.

Audience: Faculty, Staff, Students
 

Asterisk

Automatic Call Distribution (ACD) technology allows campus units to set up call centers, while the Auto Attendant allows a voicemail box to be divided to accept different messages for different people or to route incoming calls according to a caller's key presses.

Audience: Faculty, Staff, IT, ACCC

The ACCC Network Backup Service, also known as ADSM or TSM, allows you to back up the hard drive of your on-campus personal computer or workstation over the UIC campus network. Use the Network Backup Service to back up your personal computer over the network, unattended, automatically. In the event of inadvertent deletion, hard disk failure or device loss, it can be used to restore your files.

 

There are daily bandwidth limitations on the use of Res-Net and the UIC public wireless networks on campus, as well as other restrictions, which are described in Acceptable Use Policy for Res-Net and the UIC Public Wireless Networks

ACCC Basic Email service allows you to access your email on the web through Webmail as well as many desktop and mobile clients. Features include spam filtering, custom filters, and vacation and out-of-office auto-reply.

BlackBerry® logo

Exchange email, calendar and contacts on your BlackBerry® device.

Audience: Faculty, Staff, IT
 

Blackboard Collaborate Web Conferencing (also known as Elluminate Live!) is a virtual learning environment to facilitate real-time online learning. This Web conferencing system is accessed through Blackboard Learn and empowers Blackboard Learn instructors and TAs to create individual (and repeat Web Conferencing sessions) on their own with requesting a session to be created or activated. 

Audience: Faculty, Staff, Students, IT
Blackboard Learn Logo

Blackboard Learn is the learning management system (LMS) used at UIC and is a Web-based integrated teaching and learning tool available for faculty to administer online courses. Course site development and navigation is accomplished through a consistent and easy-to-use web browser user interface. 

The ACCC supports two types of these secure ID servers for authenticating and authorizing members of the UIC community: Bluestem and Shibboleth.

Audience: IT
Box logo

Box is an online file sharing and cloud content management service that works on PCs, Macs, mobile and tablet devices and provides access to your files from any location for collaboration with other University users or external parties.

C-stop Logo

C-stop is a modern new space for students at UIC. For more information, please visit cstop.uic.edu.

Audience: Faculty, Staff, Students

ACCC offers a group of live operators that answer phone calls directed towards two general UIC Campus and UIC Medical Center phone numbers.  The operators answer calls and attempt to assist callers by routing them to the appropriate person.

 

Cell Phones

See instead: Mobile Phones
Classroom Support

The ACCC provides assistance to the users of the common use classrooms (those scheduled by the Office of Classroom Scheduling) on the East Side of campus.  The Learning Environments & Technology Services (LETS) office is centrally located in Lecture Center E, to provide a single point of contact for any support needed.

The Client Services Office offers general in-person consulting services for basic support issues. 

Audience: Faculty, Staff, Students, IT
 

The ACCC offers a set of tools that users can use to create and collaboratively share information. 

Audience: Faculty, Staff, Students, IT

Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events. There are many labs that are open 24 hours, 7 days a week. In addition to general use labs, ACCC manages labs with access limited to a certain group, such as residence hall residents or students in a particular college. 

The ACCC hosts two types of local database servers for use by individuals, departments, or other campus groups: MySQL and MSSQL. Both are relational database management systems (RDBMS) that support multiple databases and that allow multiple people to access each one.

 

The ACCC provides direct support for most issues for department owned computers.

Audience: Faculty, Staff, Students

ACCC provides a centralized platform for campus units to establish departmental digital signage. The portal is centrally managed by the ACCC and Industry Weapon is the company who provides the service on the cloud. Departments that purchase this service can manage and upload content from anywhere.

 

Echo 360

See instead: Lecture Capture
 

The mission of the Instructional Technology Lab is to help UIC faculty make use of computer technology and web-based solutions to enhance teaching and learning. The ITL supports students and staff with technology and education as well as serves as a test bed for new technology applications in computing and education.

Audience: Faculty, Students

Elections is a web-based voting system that can be used by student organizations, clubs, or campus departments to hold elections.

 

The ACCC provides a personal University email address to all current students, staff and faculty. The email address is in the format netID@uic.edu and can be used in conjunction with any of the email services provided by the ACCC (GoogleApps@UIC, Basic Email and Exchange), or forwarded to an existing non-University email address.

Emergency SMS (Short Message Service) is an optional free service that allows UIC officials to send text messages to your mobile phone or any SMS-capable device in the case of a campus emergency.

Symantec Desktop Encryption (previously known as PGP Desktop encryption) provides easy to use and secure encryption to protect sensitive data on laptops, PCs, or removable media. Laptops and flash drives are easily lost, and even desktop computers can be stolen. PGP desktop encryption also includes a secure shredder, to really delete files you want to delete.  

Audience: Faculty, Staff, IT
 

The ACCC makes equipment such as laptops and media equipment available for students and staff at many locations on campus. The Learning Environments & Technology Services (LETS) office provides equipment reservation and delivery specifically for faculty/instructor use in the common use classrooms. Reserve equipment via our online reservation system. The LETS office also provides these services for event support.

 

ACCC provides equipment rental and technician support for multimedia needs at events. Equipment and service reservations are available for academic courses and special events. 

 

The UIC Events Calendar was developed to post Events and Classified Ads electronically via the Web. It makes it easy to post brief items on the Web, and, if you wish, to send a one line summary of the item to the audience who will be most interested in it.

Microsoft Exchange Logo

This premium service ensures a flawless integration with Outlook enhancing your management of calendar, email, contact, task, and note integration. ACCC Exchange service has superior speed with large mailboxes, and much more up-to-date and functional web interface. Mobile computing is made easy with native support for Windows Mobile smart phones.

 

The FaCT (Faculty Computer Trade-in) program was set up 11 years ago to give each tenure-track faculty member a new computer plus software and hardware support on a three-year cycle. After years of cuts, it has become an almost seven year cycle. The program no longer serves the campus well, nor does it even serve many faculty members in practice. We have concluded that in our challenging budget climate the shrunken FaCT program does not provide enough return on investment and FaCT has been retired.

Audience: Faculty

GoogleApps@UIC is a suite of tools used for communication and collaboration. It includes Gmail, Google Docs, Google Sites, Google Groups and Google Calendar.

 

Help

See instead: Helpdesk Services
 

ACCC provides support to the UIC community via email, phone, in-person consultation and on-site service calls.

Audience: Faculty, Staff, Students, IT
 

High Performance Computing is available through the ACCC Beowulf called Argo.

Audience: Faculty, Staff, Students

UIC netID is an identifier used to access many university services. Identity and Access Management includes authentication, provisioning of services and consultation for obtaining UIC netIDs, establishing non-personal email addresses for University business, netID changes, and troubleshooting related to university identities. 

Jabber is an open source instant messaging system available to all UIC students, faculty and staff. Jabber client software is available for all the major operating systems, including tablets and smartphones.

Audience: Faculty, Staff, Students, ACCC
 

The mission of the Instructional Technology Lab is to help UIC faculty make use of computer technology and Web-based solutions to enhance teaching and learning. The ITL supports students and staff with technology and education as well as serves as a test bed for new technology applications in computing and education.

 

UIC on iTunes U provides access to a wide range of UIC-related digital media content via the iTunes Music Store, Apple’s popular music jukebox and online music source.

 

Labs

See instead: Computer Labs
 

In addition to offering use of the multimedia editing workstations in each of its labs, the ACCC Instructional Technology Lab lends out multimedia capture and presentation equipment to students and instructors for preparing and completing multimedia teaching and learning projects. The equipment is available at the ITL East (Daley Library) on one-week loan during regular hours (9:00am though 5:00pm weekdays).

Audience: Faculty, Staff, IT
 

ACCC works diligently to improve and maintain instructional technology available to students, faculty and staff in classrooms and computer labs on campus. Classroom support is provided through our Learning Environments & Technology Services office, which is centrally located in the East Side of campus to provide a single point of contact for any classroom support needs. Campus computer labs are available to UIC students, staff, faculty and authorized guests. Several of the labs are available for reservation for instruction or special events.

Audience: Faculty, Staff, Students

UICast is a lecture capture service at UIC that allows instructors to record their lectures and make them available to their students electronically via a variety of formats (web, podcast, vodcast, mp3). The videos (called echoes) can be automatically published to Blackboard or iTunes U.

 

Linux Virtual Servers

See instead: Virtual Servers
L-Soft Logo

A listserv email list is an email-based list of subscribers, which can be used as a discussion group, a distribution list or a group or campus unit email address.

 

lynda.com

See instead: Training
 

The ACCC offers several methods for departments or individuals to send mass communication. Tools are available for standard informational messages to be send to a variety of audiences. 

Audience: Faculty, Staff, Students, IT

Massmail is a type of bulk email message sent to current UIC students, faculty or staff who are subscribed to Massmail.  Content of the messages is restricted to events on campus or events sponsored by campus units. 

Instructional Technology Lab (ITL) and Student Media Lab (SML) provide in-depth assistance in multimedia digitizing and conversion, from scanning photographs and slides, to digitizing video clips, transferring VHS video tapes to DVDs, or creating streaming video clips well-suited for web distribution.

Audience: Faculty, Staff, Students
 

MicroRepair

See instead: Onsite Support
 

The ACCC will host your webpage using Microsoft IIS technologies for .NET or ASP based webpages

Audience: Faculty, Staff, IT
Mobile Phones

ACCC handles the management and administration of cell phone and mobile data plans centrally contracted through the state of Illinois.

Audience: Faculty, Staff, IT
 

MSSQL Databases

See instead: Database Services
 

MySQL Databases

See instead: Database Services
 

Nessus Security and Vulnerability Scanner is a scan engine with a web-based interface that can be used to perform an external scan of your computer system. This comprehensive scan looks for potential vulnerabilities that could be used by remote attackers to control or access sensitive data on a system.  

ACCC supports a variety of voice and data services utilizing the campus copper and fiber distribution systems. ACCC technicians install telephone service, data connections and new media.

 

Computers and other devices can be filtered and suspended from campus use for many reasons.  Computers are routinely filtered for any of the use excessive bandwidth, violation of the ACCC Acceptable Use Policy, violation of Res-Net terms of service or due to a virus or infection detected.

Network Operations Center is staffed 24 hours a day, 7 days a week, year-round to monitor the campus network, the ACCC's mission-critical systems, and services;  to receive reports of system problems; and to pass important information on via the ACCC News and Alerts.

 

Network services are provided for wired and wireless networks.  Network access is provided in student residences, academic, and administrative buildings.  

Audience: Faculty, Staff, Students, IT

ACCC technicians will perform service calls to machines in campus offices.

Audience: Faculty, Staff
 

The UIC Page Operators can be reached by dialing "0" from any campus telephone, 312-996-6780, or 312-996-2133. For emergency calls (codes and stat pages) dial 996-6788 or 171 (from campus telephones). Detailed instructions for paging, retrieval, and status changes are located in the UIC Paging Directory.

Audience: Faculty, Staff, IT
 

PGP Encryption

See instead: Encryption
 

Phone conferencing allows multiple callers to dial a single phone number to conduct a conference call. Phone conferences can also be initiated directly from Cisco VoIP phones.

Audience: Faculty, Staff
 

Several services are available to support and enable users to make telephone calls on campus.  Currently the ACCC maintains systems for legacy analog phones and phones using voice over IP technology. In support of calls services are provided for conference calls and operator services.

 

The UIC Phonebook is an online directory of current UIC students, faculty and staff. The Phonebook also includes a complete listing of campus units and unit rosters.

 

Centrex is the name of the legacy telephony system that has been used on campus for about the past 20 years.  The Board of Trustees has mandated that the contract for this system will not be renewed when the current contract extension expires in July 2012. Certain applications on campus will still need to be maintained on Centrex but a very small number of lines will continue to be maintained.

U-Print is the campus-wide printing system. U-Print is available in the ACCC computer labs and in certain department locations. You can also use U-Print to print from your own laptop or desktop computer. 

Red Hat logo

Red Hat Enterprise Linux is available for no fee to UIC faculty, staff, and students for production and personal use. Software updates, ISO images, and other services are provided through the Red Hat Network satellite server

Request Tracker (RT) is a request tracking system -- a way to record requests that come in via email or the Web and to track the history of responses and changes to the status of the requests. The ACCC uses RT for request tracking and offers RT instances to other campus units for any type of email or request tracking that needs to be handled by a group of people.

 

Res-Net is the computer network access available in UIC residence halls. The Res-Net connection provides access to the internet.

Audience: Students
 

Each student Residence Hall room is provided with at least one telephone line. A ResPhone Account and password enables you to direct-dial off campus for domestic and international service.

Audience: Faculty, Staff, Students
 

ACCC Security's mission is to protect the UIC community from active and potential security threats.

Audience: Faculty, Staff, Students, IT
 

SharePoint is a tool for collaboration that helps groups of people (whether work teams or social groups) share information and work together. For example, SharePoint can help you:

  • Coordinate projects, calendars, and schedules.
  • Discuss ideas and review documents or proposals.
  • Share information and keep in touch with other people.

Accounts on ACCC Unix workstations are available for campus uses such as webpage hosting, learning Unix, and research. To log in or to transfer files to or from an ACCC Unix workstation, you must use SSH (Secure SHell) or SFTP (Secure FTP) or SCP (Secure CoPy) programs, which provide encrypted communications.

Audience: Faculty, Staff, Students, IT, ACCC
 

The ACCC supports a few different kinds of software based clients that allow users to initiate phone calls from what appears to be a UIC campus extension by using a computer or other mobile device with the appropriate software installed.

Audience: Faculty, Staff, Students
WebStore

Licensed software is distributed directly through the WebStore. WebStore strives to provide the software you need at the lowest possible price. 

 

A server certificate is needed to enable secure-socket layer (SSL) operation on a server (typically a web server) which verifies the server's identity to clients (typically web browsers). To avoid warning dialogs issued by web browsers, the certificate must be digitally signed by a trusted third party, a Certificate Authority (CA) such as Comodo, VeriSign, or Thawte, whose signatures are recognized by the browser. 

Audience: Faculty, Staff
 

ACCC maintains and operates the StarTel campus-wide public security system. The system is best identified as the 8-foot, blue-light bollards or posts located throughout the public walkways on the East and West campus. StarTel units offer direct access to the UIC Police Department; press the red call button to call for assistance.

 

Statistical consulting includes technical advice to the UIC community for statistical applications sold by ACCC. We make certain that you are able to run your statistical software.

Audience: Faculty, Staff, Students
 

The ACCC offers a set of tools that users can use to securely store files online.  Using these tools files are available both on and off campus.  

Audience: Faculty, Staff, Students, IT
Qualtrics logo

Qualtrics is a sophisticated, easy to use web-based service for creating, publishing, and analyzing survey data. Qualtrics offers advanced options and is highly customizable.

 

Telecommunications provides general information about telecommunications services, customer service orders, cell phones, pagers as well as consulting for large-scale engineering projects.

Audience: Faculty, Staff, Students, IT
 

ACCC provides a variety of training formats, including self-paced online video tutorials, workshops and one-on-one consulting.

 

U-Print

See instead: Printing
 

All buildings on the UIC campus are connected to the UIC-Net campus backbone network, which connects computers and LANs at UIC to each other, to the Internet (via a 155 Mbps connection at the Ameritech Chicago NAP), and to the Internet2 Abilene and vBNS research networks. Most offices on campus and all dorm rooms have a 10 Mbps Ethernet or better connection to UIC-Net.

Audience: Faculty, Staff, Students, IT
 

UIC-WiFi

See instead: Wireless Network
 

UIC-Wireless

See instead: Wireless Network

UICalendar is a calendar and scheduling tool that allows users to manage and coordinate appointments, events, and tasks on the web or any CalDav compliant client. 

 

UICast

See instead: Lecture Capture

Videoconferencing supports two-way video and audio communication.  Videoconferencing has many applications. It eliminates the need to travel for a meeting, a seminar, or a conference. While reducing travel time and costs, it still offers an interactive audio-visual way to communicate effectively between different locations. We also have web conferencing available.

Audience: Faculty, Staff, IT
 

Streaming is the process of delivering large media files online without waiting for the entire file to download before viewing. While applications or packages typically have to be downloaded in their entirety before you can do anything with them, there is no reason why you should not be able to see the first minute of video while the next minute comes in while streaming the media file. 

Audience: Faculty, Staff
OpenVPN logo

The Virtual Private Network service allows you to securely access resources at UIC over a non-UIC Internet connection. While connected to the VPN, the client software works with the operating system to determine when you are accessing an Internet location that the client should protect. When you are accessing such a location, the VPN client encrypts the data.

Virtual Machine (VM) is a guest server hosted on a VM host. The ACCC VM service includes maintenance of the physical environment such as power, cooling, physical security and networking, system monitoring, patches and upgrades, backups, business continuity and disaster recovery, and performance tuning.

 

ACCC administers several systems that allow for telephones on campus to have voicemail.  We run multiple systems in support of the various different types of phones such as VoIP and legacy analog phones (Centrex).

ACCC runs multiple servers on campus that allow users to conduct communications in the form of telephony over the data network. This system was implemented in an effort to migrate users off of the legacy Centrex based system. The system allows users to take advantage of many of the advanced features of Unified Communications.

 

ACCC offers a Web Conferencing solutions through Blackboard Collaborate as well as video conferencing.

Audience: Faculty, Staff, IT

For web and media publishing needs, choose from personal or group and departmental web publishing options. Additional media and publishing platforms include Blackboard, iTunes U, and streaming video.

Audience: Faculty, Staff, Students, IT
 

Store files online so that they are always easily accessible from any computer connected to the internet. No more disks, CDs, or flash drives - just upload and retrieve from anywhere in the world!

Webmail is a web-based email client used to access Basic Email accounts. Webmail supports reading and composing email, email folder management, addressbook management, and message search.

 

WebStore

toolbox

WebTools is a suite of web component creation tools developed at the University of Illinois at Urbana-Champaign and available to all U of I campuses.

 

A wiki is a website that allows a possibly selected set of users to create and collaboratively edit web pages using just their web browser. It runs as an application on a Web server, with the content, including all revisions, usually being stored in a file system or a database.

The UIC Active Directory (AD) is an implementation of Microsoft™ Active Directory. It provides integrated authentication and authorization to systems and services across the Chicago, Peoria, and Rockford UIC campuses.

Audience: IT
 

Windows Virtual Servers

See instead: Virtual Servers

The UIC community wireless network identifies itself as UIC-WiFi. Visitors to UIC may be eligible to use UIC-Guest or eduroam.

Audience: Faculty, Staff, Students, IT